Experience

• 

  Ajay modi tours and travels

  Mar 2015 - Jan 2017

  Tour operator

  Operating tours for Dubai(international),Veshnodevi katra (india)Kerela (india)

• 

  Jigstar enterprise llp

  Jan 2017 - Jan 2019

  Store manager

  Franchise store for wurfel kuche, A Banglore based company with manufacturing unit of modular kitchens and wardrobes.

• 

  Ivenus - apple premium reseller

  Jan 2019 - Jan 2021

  Store manager

  • Ensure adherence to store processes in terms of merchandise and operations• Managing & training the sales team and achieving satisfaction for walk-in customers• Keep employee retention and motivation levels high through regular reviews and performance streamlining• Maintain availability of stock at the store while adhering to norms• Ensure appropriate placement of product display at the store• Schedule, train, and coach employees to maximize performance incustomer service, revenue generation, and daily tasks such as stockingand leads generation• Maintaining good relations with corporate customers & tie-up withthem for bulk sales, looking for sales and service both support• Training the staff with store requirements.• Increase customer satisfaction and bottom-line revenue by expanding product lines, offering special promotions adhering to norms Mostrar menos

• 

  Amrit mobiles and electronics

  Jan 2021 - May 2022

  Store manager

  Developing store strategies to raise customers' pool, expand store traffic and optimize profitability. Meeting sales goals by training, motivating, mentoring and providing feedback to store staff. Ensuring high levels of customers satisfaction through excellent service.Devise and use fruitful sourcing strategies.Discover profitable suppliers and initiate business and organization partnerships.Negotiate with external vendors to secure advantageous terms.Approve the ordering of necessary goods and services.Finalize purchase details of orders and deliveries. Mostrar menos

• 

  Croma

  May 2022 - Nov 2024

  Customer Service:· Ensure 100% sales process implementation and compliance for the category· Ensure all customers are attended to appropriately and timely resolution of customer escalations.In-store Merchandising:· Ensure 100% compliance on Planogram, Merchandising and Ticketing in the category· Ensure efficient & accurate in-store inventory managementPeople Management:· Shift scheduling and roastering to ensure the concerned categories are manned at all times· Assign individual sales target for the team and monitor progress.· Review and improve Training Assessment Scores· Support the team to improve knowledge through continuous training.· Responsible to uphold the Croma culture and ensure decorum and discipline within the store team· Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees· Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives· Lead & ensure 100% compliance on people processes· Track performance of all team members and recognizes best performers on an on-going basisPerformance Management & Review:· Ensure compliance of all SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory within the category· Review category and individual performance and take necessary corrective action on a daily basis· Drive sales and conversion to achieve category targets and improve category performance on all KPIs· Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planningProcess:· Improve scores on internal Processes and Audits – SOP, SMART, Safety audits, Mystery audits through timely interventions Mostrar menos

  • Department Manager

    May 2024 - Nov 2024

  • Assistant Department Manager

    May 2022 - Jan 2024
• 

  N p art

  Jan 2024 - now

  Owner

  Proficiency in saree cut piece designs; Cotton, Chiffon, Crepe, Slik