Experience

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  Follett higher education group

  Dec 2003 - Dec 2016

  Director asset protection

  Owned results for asset protection, embracing innovative strategies to maintain effective risk management posture. Set program direction and implemented policies, procedures, and controls to drive fulfilment of key business objectives. Evaluated performance metrics and analyzed core business processes to pinpoint gaps and initiate improvements. Defined and executed strategic initiatives in support of company process improvements. Developed, led, and improved world-class Asset Protection team in line with aggressive performance requirements. Oversaw fraud, workplace incidents, and compliance investigations. Key Contributions:• Orchestrated .6% network shrinkage over 9-year period. • Achieved $240K YOY savings in store opening - closing shrink by collaborating with department leaders.• Delivered $1.56M in savings (FY15) by enhancement of account payable and shrink calculation system processes.• Spearheaded major project to investigate fraud in student financial aid accounts receivable, ultimately recovering $750K through successful federal prosecution; influenced redesign of processes to minimize future risk while also producing labor savings by reducing POS payments by $3.6M and introducing lockbox options.• Initiated design and implementation of asset protection training program, building awareness, and improving communication of strategic approach; also revitalized asset protection elements of new associate onboarding.• Served on President’s Team to assess physical security control strategy for electronics merchandise and evaluate profitability of general merchandise inventory item lifecycles. Show less

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  Amazon

  Mar 2017 - Mar 2020

  Regional loss prevention manager

  Delivered senior-level loss prevention, asset protection, investigations, and continuous improvement project oversight across various and unique regional fulfillment centers. Held leadership over the protection and integrity of human capital, inventory, buildings, equipment, and data. Mentored, trained, and led teams of high-performance managers and specialists. Directed various fraud, workplace investigations. Planned and implemented awareness training programs to build team competencies in loss mitigation, fraud prevention, workplace safety, and threat assessment. Facilitated tabletop crisis management exercises. Supported the execution of multiple site launch events.Key Contributions:• Improved theft detection and associate screening rates—with a particular focus on Apple watches and high-retail value jewelry—by revamping metal detector screening processes; enabled a reduction in weekly headcount levels by effectively cutting screening rates without impact to screening results.• Partnered with operations and merchant teams to create damage and destroy process, successfully reducing theft risk and producing 12% improvement in unnecessary waste for unique site type. • Captured a boost in reverse logistic site theft identification through assessment and analysis of returns process theft risk.• Produced annual cost savings of $636K by supporting a Kaizen for operational inbound receiving processes to capture improved throughput efficiencies. Show less

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  Allied universal security - risk advisory and consulting services

  Aug 2020 - Jun 2021

  Consultant

  Execute various business risk assessments, safety and loss prevention audits, investigations, physical inventory testing and evaluation, and training development and delivery, in various commercial environments.

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  Follett higher education

  Jun 2021 - now

  Director of asset protection and shortage control