Jeanina Avalos A

Experience

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  Dra.Jeanina Avalos A, Nutricionista

  Jan 2007 - now

  Dra. Jeanina Avalos, Nutricionista

  Administrative tasks- Educational material for patients.- Private nutritional care: individual, 100% online and personalized according to pathologies, needs, objectives and goals of each patient.- Nutritional care for groups and companies- Educational material for blackboards and business newsletter.- Workshops, research, business support at health fairs.- Collaboration with health activities, product launches and campaigns, research projects and health fairs. Companies: Conarroz, Nestle, Clínica Von Saalfeld, Dos Pinos, Startek, Megasuper, U.Veritas, Colegio Sion, Novacomp, Spanish Country Club.Online and in person consultation experience Show less

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  Curves

  Dec 2009 - Dec 2010

  Nutricionist / Manager

  Administrative tasks: Gym administrator, head of personnel, schedules, gym operation, member service, customer acquisition. attention to suppliers, collection of monthly payments and billing, elaboration and maintenance of databases, coordination and programming of monthly events.Individual nutritional care, 100% personalized according to pathologies, needs, objectives and goals of each patient.Individual nutritional care and education, for people without pathologies, based on the food guide proposed by the franchise.Preparation of recommendations and educational material for blackboards and newsletter. Show less

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  Grupo Heram

  Mar 2011 - Oct 2013

  Nutricionist

  Individual nutritional care, groups and companiesWorkshops and development of educational material for blackboards and monthly newsletterInstitutional food advice, menu review and development of recommendationsCompanies: Colegio Sion, Startek, Novacomp, Megasuper Headquarters, U Veritas

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  Hard Rock Cafe - San Jose, Costa Rica

  Sept 2013 - Jun 2014

  Hostess

  Manager assistance: staff schedule, floorplan, Power Point documents, host stand documents, document printing.Hostess, Client assistance: table management, team schedule, presentations, events, VIP service, press and media. In charge of Rockstar Karaoke.

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  Viva Feng Shui

  Jan 2017 - Dec 2020

  Personal Project Assistant, Viva Feng Shui

  Personal assistant in Feng Shui, doTERRA and personal projects.Project development and monitoring, event and activities organization, client database, communication with clients, development of administrative documents, development of educational and informative material, among others.

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  DoTERRA Wellness Advocate

  Jan 2017 - now

  Wellness Consultant / Essential Oils

  Individual and group advice on CPTG doTERRA essential oils and products..Affiliations and product store: http://www.mydoterra.com/tuguiaesencial

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  Combai Mercado Urbano

  Mar 2018 - Mar 2020

  Administrative assistant / Backoffice: social area, communication and marketing

  Content development and scheduling, copywriting, ads, stories and event coordination for social media accounts. (5 Facebook and 4 Instagram accounts)Provide engaging text, image and video content for social media accounts in coordination with the graphic design team.Respond to comments and customer queries in a timely mannerMonitor and report on feedback and online or email reviewsRespond to costumers emails, whatsapps or phone calls (playground parties, events, workshops, rentals)Party packages development and sales (kids playground and adults arcade parties)Event scheduling (playground parties, special playground events, charity events, workshops, general mall projects or events)Administrative document development for playground parties, arcade parties and workshop rentalsInformative brochures development for playground parties, arcade parties and workshop rentals Payment, invoicing, staff and food coordination for playground parties, arcade parties and workshop rentalsAppointment scheduling an meetings with clients, potential clients and providersBuild relationships and strategic alliances with customers, potential customers, and providers. Show less

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  Teleperformance

  Nov 2021 - Jan 2025

  - Supervised and mentored a team of 15 customer service agents, ensuring adherence to SOPs, KPIs, and compliance regulations (HIPAA).- Provided real-time monitoring and immediate support to agents, addressing complex customer issues and escalating cases as needed.- Conducted QA reviews, training programs, and performance coaching, driving continuous improvement in customer satisfaction and retention.- Analyzed reports/statistics to identify trends, improve workflows, and implement strategic process enhancements.- Maintained cross-functional relationships with internal departments to streamline operations and ensure alignment with organizational goals.- CRM Proficiency: Salesforce, Amazon Connect, Service Cloud, Five9, Calabrio, Maestro, Smartsheet. Show less - Delivered exceptional customer service in a fast-paced environment, handling billing, technical support, and account management inquiries for Satellite Internet customers, maintaining a high level of customersatisfaction.- Assisted in escalation support and served as a backup trainer, supporting team members in complex cases and sharing best practices for effective customer service and problem-solving.- Completed the Supervisor Certification Program and Trainer Certification Program, enhancing leadership, training, and coaching skills for team development.- Utilized CRM systems for case management, ensuring accurate documentation and efficient follow-up with customers, driving improvements in team productivity and service quality.- Collaborated with other departments to enhance the overall customer experience and contribute to process optimization. Show less

  • Bilingual Customer Service Supervisor - Health Product Support

    May 2023 - Jan 2025

  • Bilingual Customer Service Representative

    Nov 2021 - Apr 2023