Tony Kikuyu

Experience

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  Maydell business systems ltd

  Jan 2013 - Dec 2013

  Assistant technical manager

  Planning and building of computer Ethernet networks. IP camera installation. Server installation and maintenance. Cloud back-up and storage solutions. Ensuring network connectivity to end user.. Ensuring internet connectivity to clients. carrying out software updates eg windows upgrades and downgrades etc. Installations of Google apps for business Computer Hardware and software maintenance.

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  KACHE IT SOLUTIONS

  Jan 2014 - Dec 2015

  ICT SUPPORT ENGINEER

  Planning and building of computer Ethernet networks. Handling computer end user complaints. Ensuring network connectivity to end user.. Ensuring internet connectivity to clients. carrying out software updates eg windows upgrades and downgrades etc. Installations of Google apps for business Computer Hardware and software maintenance. Writing timely reports.

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  Smoothtel & Data Solutions Ltd

  Jan 2016 - Feb 2017

  Customer Service Specialist
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  Internet Solutions

  Mar 2017 - Feb 2021

  PROJECTS MANAGER

  MAIN DUTIES AND RESPONSIBILITIES:1. Handle all solutions to customer satisfaction as per project plan and agreed SLA’s with the project stakeholders.2. Project scope management and facilitation of project scoping sessions will hold scoping sessions both with the internal team as well as with the customer. The purpose of the workshop is to detail the scope of work in the project, to assign tasks and responsibilities, to manage expectations, to confirm timelines, and produce the necessary documentation to commence a project.3. Project Communication and resource management: resources will include but is not limited to resources from various Network Infrastructure partners. The Project Manager will need to work with a diverse range of working ethics, languages and people dynamics.4. Project Risk management: Highlighting and managing risks throughout the lifecycle of the project and ensuring there are sufficient mitigation plans in place to manage these risks.5. Project Integration: He/she is the integrating link between all project stakeholders and activities6. Ensure Project Closure: He/she provides for acceptance of the project by the project sponsor, completion of various project records, final revision and issue of documentation to reflect the “as-built” condition and the retention of essential project documentation. Project closure also includes hand-over to Support and ensuring that all sold projects are billed.7. Managing the relationships with the customers during the implementations phase, until hand-over phase.8. Implement and ensure adherence to methodology and processes as adopted by the company in the management and execution of projects.9. Track individual project performance against the project baseline.10. Identify project risks and/or issues and implement necessary action plans to manage them11. Follow up the delivered products and solutions on an agreed regular basis with the customer.12. Any other duties assigned. Show less

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  Dimension Data

  Mar 2021 - now

  Project Manager

  Projects Manager My key KPI’s in this Job role are as below.• I Take Responsibility and Accountability for Every Project. • I Apply Lessons Learned From Recent Projects. • I Define Project Roles and Responsibilities. • I Lead Project Planning Activities. • I Perform Project Tracking. • I Adopt Project Management Best Practices. • I Perform Risk Management. • I Communicate Project Status Upward and to the Client. • I Drive Decision-Making to Lowest Level Possible. I drive ownership of decisions to the level where the accountability of the decision must lie. A key result is that project members, with proper training and coaching, will almost always rise to the expectations placed on them.• Promotes Client Involvement. From experience I recognize that project success is directly related to satisfying the client; therefore, client involvement is essential to ensure that the right product is built or delivered.• I Encourages and Supports Escalations. I have established a project culture where escalations to resolve “stagnant” problems are viewed as good business and not viewed as being personal.• I Enforce Effective Change Control. As a Project Manager I ensure that scope creep, communications, and quality are carefully managed.• I Mentor Project Members. As a Project Manager I serve both as a teacher and a helper.• I Promote Good Working Relationships. • I Makes Things Happen. Normally You don't have to be the smartest, most knowledgeable person on the project to be the project manager. I, however, poses the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming. I am able to articulate those problems, bring the right people together to solve those problems and know when the problem has been properly addressed and closed—all this with the proper sense of urgency that the problem requires. Show less

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  NTT

  Apr 2024 - now

  Project Manager