Mohammed Rahamdil Kanhikkoth

Experience

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  Quest Innovative solutions

  Jul 2015 - Dec 2015

  Technical Support Specialist
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  Apeksha Telecom Services Private Limited

  Jan 2016 - Nov 2016

  RF Drive Test and It support Engineer
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  Al ameen computers

  Oct 2017 - Oct 2018

  IT Support Specialist

  Installed, con􀏐igured, and maintained servers, network devices, and enterprise applicationsfor various clients.Provided remote and onsite support for Microsoft 365, Active Directory, and WindowsOS environments.Managed network infrastructure, VLAN con􀏐igurations, 􀏐irewall setups, and securityprotocols.Handled data backup and disaster recovery to ensure business continuity.Resolved IT service requests, including system failures, connectivity issues, and securityconcerns.Assisted in LAN/WAN deployments and IT troubleshooting, optimizing network performance. Show less

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  First Abu Dhabi Bank (FAB)

  Jun 2018 - Jul 2020

  Information Technology Support Engineer

  Provided IT support for banking applications, desktops, and mobile devices, ensuringsecure banking operations.Delivered VIP executive support, troubleshooting performance, network, and securityissues.Assisted in Windows OS deployments, system imaging, and endpoint security management.Managed IT service tickets, ensuring SLA compliance and prompt issue resolution.Coordinated with vendors and third-party service providers for hardware/softwareupgrades.Conducted staff training sessions on IT systems, security protocols, and troubleshootingtechniques. Show less

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  Federal Tax Authority

  Aug 2020 - Jan 2022

  Technical Support Engineer

  Provided L1 & L2 IT support for government systems, ensuring seamless operations.Managed Active Directory, Microsoft 365, VMware, and enforced IT security compliance.Diagnosed and resolved network, hardware, and software issues, reducing systemdowntime.Offered VIP support for executives, ensuring high-priority issues were handledefficiently.Assisted in patch management, system updates, and IT asset tracking.Monitored and implemented IT security policies to prevent vulnerabilities Show less

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  Primary Health Care Corporation

  Feb 2022 - now

  IT Support Specialist

  Provide Level 1 & Level 2 IT support across 30+ health centers, both remotely andonsite.Manage user accounts – creation, modification, and troubleshooting of user access andpermissions.Ensure IT security compliance, monitor security standards, and investigate complianceissues.Provide L1 support for security software, including Trend Micro, Traps, and otherendpoint protection solutions.Assist in infrastructure development projects for new and existing health centers.Support medical applications, including installation, troubleshooting, and coordinationwith vendors and users.Handle CIS (Cerner) application support, including PowerChart, PM Office, and otherhealthcare applications.Coordinate with CIS Service Coordination Team for escalations and vendor communication.Provide VIP user support for meetings and IT-related requirements.Troubleshoot and support Windows, macOS, Android, and iOS devices.Install and configure IP phones and manage Windows scanners, OPS (Output ProcessSolutions).Support ManageEngine for security applications (ForScout, etc.).Assist the ERP team with Oracle DBMS installation and application support.Maintain and troubleshoot PC and laptop hardware components for smooth operations.Provide L1 support for Microsoft 365 & Azure, including Teams, Exchange, SharePoint,OneDrive, and Intune (Endpoint Manager).Manage patch updates, security patches, and system updates to ensure compliance.Utilize SCCM (System Center Configuration Manager) for application deployment,system updates, and device management. Show less

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  TCS iON

  Apr 2023 - Jun 2023

  Cyber Security Analyst