Caroline Patzlaff

Experience

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  AM Cursos Online e Arquiteta Amanda Marques

  Jan 2011 - Jan 2013

  Editor and Publisher of Social Medias

  - Routing, creation and edition - Articles and advertising - Art - Blog - General Social Medias

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  Caixa Economica Federal

  Jan 2012 - Jan 2014

  Corporative Internship

  – Administrative routine – Credit reports – Customer research – Internal reports

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  Esferatur - Air Ticket Consolidator

  Jan 2014 - Jan 2015

  Customer Service

  – Direct contact with customers – Customer assistance – Direct contact with airlines, hotels, rental agencies – Meeting plans – Sales reports – B2B

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  Huisman Equipment B.V.

  Jan 2016 - Jan 2016

  Assistant Parts

  – Customer assistance– Purchase budgets – Purchase orders– Sales report– Internal systems– B2B

• 

  Starbucks

  May 2017 - Aug 2019

  Barista

  - Customer service - Coffee and food sales - Coffee and food service - Handle brewing equipment, accessories and supplies - Prepare and serve coffee and food - Cleaning and organization

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  Swissötel Chicago

  Aug 2019 - Jun 2020

  Banquets Administrator

  - General administrative routine - Reports - Banquets Event Orders - Internal Systems - Managers Assistance

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  Regus

  Jun 2021 - Apr 2022

  Community Associate

  .Handling customer concerns.High standard customer support - answer any questions regarding Regus and center dynamics - billings - services offered.Ensuring customers payments and collections on time.Center support - show ready at all times

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  The Royal Sonesta Chicago River North

  May 2022 - now

  Reservation Agent

  - High level of attention to detail and accuracy of data input- OPERA, Synxis, Passkey, Delphi, third party housing sites- Manage group blocks, rooming lists, reservations links- Ensure guest satisfaction. Special requests, reservation alterations, fast and efficient service