Dianne McIntosh

Experience

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  Canon Australia

  Jan 2010 - Dec 2010

  Project Manager
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  Australian Institute of Management

  Jan 2011 - Aug 2013

  Project Manager

  Delivered the business process re-engineering project initiative across the business ► Co-authored & managed the RFP process for replacement of all operational systems ► Actively participated in delivering Project Peela (Salesforce CRM, Wisenet, Learnsmarter & Netsuite) ►Project managed the development & delivery of tailored training solutions

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  CouriersPlease

  Sept 2013 - Jun 2014

  Senior Project Manager/Business Analyst

  𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐲 by partnering closely with the CFO to lead change ● Managed project budget ● Eliminated operational risk by capturing & documenting IP of the business ● Increased the productivity of the team by standardising business processes & utilisation of system capability ● Implemented a case management tool to track, report & escalate customer issues achieving 95% close-out within 2 working days ● Coached to uplift system use ● Eliminated manual processes & rework. Show less

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  Commonwealth Bank

  Apr 2014 - Oct 2017

  Head Of Operations

  **𝐍𝐨𝐭𝐞 𝐭𝐡𝐢𝐬 𝐫𝐨𝐥𝐞 𝐰𝐚𝐬 𝐚𝐭 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐖𝐢𝐬𝐝𝐨𝐦 (backed by CBA)►Delivered overarching business goals & aligned operational activities to focus on improving satisfaction ratings, achieve new targets, eliminate gaps, enhance reporting►Uplifted IT capability & coached across businesses►Leveraged existing system capability►Implemented real-time activity monitoring & reporting. ►Reduced time to on-board new practices from 3 months to 21 days►Addressed the CBA National Forum for Senior Managers (upwards of 250 attendees) on project management and the importance of context. Show less

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  Woolworths Group

  Nov 2017 - May 2018

  Senior Business Analyst

  Delivered project initiation & planning documentation. Directed the development of visual models to educate users on platform capability.

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  Ignite

  Jul 2018 - Apr 2020

  Senior Project Manager/Senior Business Analyst

  Reported to the CEO & CFO, working with the executive teams across locations & business units securing buy-in for change. ►𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐜𝐨𝐧𝐜𝐮𝐫𝐫𝐞𝐧𝐭 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬. Key projects included: ● System implementations & enhancements ● Eliminated key person risk & integrated compliance requirements into processes ● Improved operational efficiencies by 25% ● Automated data & documentation collection ● Defined best practice ● Improved utilisation of systems by 45% ● Enhanced reports►𝐑𝐞𝐜𝐞𝐢𝐯𝐞𝐝 𝐭𝐡𝐞 𝐈𝐠𝐧𝐢𝐭𝐞 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐀𝐰𝐚𝐫𝐝 in recognition for timely work done across the organisation in implementing new system capability & re-configuring existing systems to leverage under-utilised functionalities. Show less

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  DIVIDEBYZERO

  Jun 2020 - Aug 2024

  Head of Delivery

  Program Management and delivery of multiple concurrent MarTech initiatives. Key projects include the delivery and implementation of Salesforce Marketing Cloud, Salesforce CRM and Bullhorn.