
Jonathan Valenciano

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About me
QA Manager (Global QMS Shared Services)
Education

Universidad Politécnica Internacional Costa Rica
2020 - 2022Industrial Engineer Bachelor's degree Industrial Engineering
Universidad Politécnica Internacional Costa Rica
2024 - 2025Master of Business Administration - MBA Business Administration, Management, Operations and Finance
Cisco Networking Academy
2017 - 2018Technical Computer Systems Networking and Telecommunications Technical support
Experience

Align Technology
Feb 2012 - nowRepresent the Global QMS Shared Services Operation• Represent as the Quality function for the Global LMS and Document Services teams, processes, systems, and tools, supporting system updates, process improvements, harmonization efforts, system interfaces and analytical data outputs. • Manage all system admin and user management aspects of the Global LMS application for QMS training.• Support system admin and user management aspects of the Global PLM system within the scope of Document Services responsibilities. • Manage BSI Compliance Navigator system admin and user management. Manage QMS Processes & System Configuration.• Manage supporting procedures that govern Global LMS system usage and administration for QMS training.• Manage configuration and change management of the Global LMS system for QMS training.• Manage Global LMS user access and role rights in alignment with QMS and training status. • User management, primary profile management and user support for BSI Compliance Navigator tool. • Assist in continual improvement of system workflows, configuration, user management and admin processes.Manage Global LMS Coordination & Global Document Services• Direct management/supervision of Global Learning Administrator team (training coordinators) regarding training coordination, and associated tasks per individual job descriptions, ensuring that their jobs are completed within the quality management system and LMS as required.• Oversight of Regional Learning Administrators in the management of training within the LMS.• Ensuring training management metrics are defined, monitored, and reported to management utilizing the LMS.• Ensuring document services metrics are defined, monitored, and reported to management utilizing the services. Show less •Implement and maintain the activities of the Quality Assurance System. Ensuring products and processes are designed with adherence to the Quality Management System.• Coordinate the internal audit and CAPA activities.• Responsible for coordinating the training activities for new internal auditors (ISO 13485-2016 -MDSAP- FDA).• Coordinate all the logistic activities to receive in a proper way any eventual corporate or external quality audit (before, during and after the event).• Supervision of Doc Control and QMS learning management system area.• Global Administration for the LMS configuration, sysadmin, support for regional areas. Show less • Responsible for controlling the numbering, filing, sorting and retrieval of electronically stored or hard copy documentation produced by technical teams, projects or departments in a timely, accurate and efficient. Maintain LMS to ensure full compliance with Medical Device Regulations. • Provides guidance and advice on methods, procedures, standardization and requirements. May also be in charge of sustaining, coordinating and maintaining the QMS documents training for each position. • Bring support/Guidance Globally to the Regional LMS Admins• Provide coaching and training for new LMS Admins.• In charge of the Global Compliance Report regarding Overdue Employees. Show less
QA Manager (Global QMS Shared Services)
Jul 2023 - nowGlobal QA Sr Supervisor
Jul 2022 - Jun 2023Global LMS Admin
Jan 2018 - Jun 2022Learning Systems / Document Control Coordinator
Jun 2013 - Dec 2017Document Control Specialist
Feb 2012 - Jun 2013
Licenses & Certifications

Internal Auditor -ISO 13485: 2003
Align TechnologyJun 2014
Root cause Analysis
INTECO - Instituto de Normas Técnicas de Costa RicaOct 2020
Risk Management Program based on EN ISO 14971:2019 and Risk Management Techniques
KARA & ASSOCIATES, INC.Aug 2021
INTE/ISO 13485:2016 Dispositivos Medicos- Implicaciones
INTECO - Instituto de Normas Técnicas de Costa RicaJul 2017
Business Management Specialization
Universidad Politécnica Internacional Costa RicaAug 2025
Account administrator
Arena, a PTC BusinessAug 2023
MDSAP Audit program
Align TechnologyAug 2018
ISO 13485: 2016 Lead Auditor
SAE InternationalDec 2021
Dashboards Power BI
Cámara de Industrias de Costa RicaFeb 2019
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