Jana Jaroszewski

Experience

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  GameStop

  Aug 2010 - Apr 2013

  Assistant Store Manager

  Retail Sales & Customer Supporto Advise customers on product selections, product use in-store and via telephoneo Handle customer purchases and returnso Train new employees on sales tactics and company operations

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  Apex Systems

  Apr 2013 - Oct 2013

  Software Specialist

  Network & Systems Administrationo Provide technical support to customerso Mitigate security vulnerabilities on NMCI machineso Work in a Windows XP and Windows 7 Active Directory environmento Troubleshoot software and patch installations o Submit and resolve tickets in Service Manager/SM7 and Remedy

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  Norfolk Public Schools

  Dec 2013 - Feb 2014

  Desktop Support Technician

  Technical Supporto Work in a Novell Zenworks Environmento Troubleshoot network and computer problemso Resolve tickets created by the helpdesk o Upgrade machines from XP to Windows 7o Prepare network for an Active Directory environmento Supported multiple forms of technology including laptops, desktops, VOIP phones, and iDevices.

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  Xerox

  Feb 2014 - Jun 2016

  Systems Lead Technician

  Technical Supporto Work in Windows 7 Active Directory environmento Resolve incident and change management tickets created by the help desk.o Serves up to 900 end users at any given time including remote and onsite users.o Monitor and log back-up server tapeso Repair hardware – e.g. Laptops, Monitors, Desktops, etc…o Support a VOIP and PBX phone system

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  Anthem, Inc.

  Jun 2016 - Nov 2021

  • Desktop Management Analyst

  o Work in a Windows 10 Active Directory environmento Support and configure cross-organizational tools and softwareo Troubleshoot and Resolve incidents and problems from tickets created by the service desko Maintain and create reports for accurate asset management and mitigation of disparities.o Provide high quality customer service and satisfaction.o Assist in resolving complicated business and contractual problems with external client. o Develop articles for knowledge base for both internal teammates and users. Show less

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  Elevance Health

  Nov 2021 - now

  Security Analyst III