Steven Ma

Experience

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  Fashion 2000

  Jun 2004 - Mar 2012

  Manager

  Managed daily operations In charge of marketing campaignConducted daily audits and managed AR/APProvide exemplary customer service

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  Silo USA

  Sept 2011 - Dec 2011

  Intern

  Handled daily phone callsAssisted in development of warranty tracking systemCompiled detailed reports on perspective projects which assisted in making accurate strategic decisions

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  Regent Aerospace Corporation

  Mar 2012 - Jun 2012

  HR Coordinator

   Recruit employees for all departments of the company Communicate directly with president and directors and discuss needs of the company Exercise knowledge of California labor laws and labor standards

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  UCLA Health System

  Jun 2012 - Mar 2014

  Admin Specialist- Super User

   Worked with Application Coordinators during User Acceptance Trainings and Dress Rehearsals in order to provide analysis and feedback on current build Attended Super User training and demonstrated mastery of application Assisted Credentialed Trainers during staff training and provided one-on- one support Conducted new hire on boarding for all new hires Santa Monica UCLA Hospital Tracked licenses and compliance documents for over 2,200 employees

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  HCTec

  Mar 2014 - Feb 2015

  Epic Go-Live Support Analyst

  WellstarLucile Packard Children's Hospital at Stanford University Analyze application workflow and resolve all issues in a timely and professional manner Provide elbow support to all levels of staff from front office to providers directly Place call-in tickets with triage support desk and follow-up until resolution Experience operating and troubleshooting several applications including: Ambulatory, Kaleidoscope, and Cadence

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  Cottage Health

  Feb 2015 - now

  Clinical Documentation Analyst

  Certified in EpicCare Inpatient Clinical Documentation and BugsyBadge in Clinical Decision Support Build Inpatient Rehabilitation specific documentation tools and workflows Install Epic suite through all phases of implementation including Validation, Build, Testing, and OptimizationLead decision support work group and manage BestPractice Advisory build for Clinical documentation team. Lead RQR work group to test, validate and maintain QRDA, Core Measure and other regulatory build Build streamlined workflows for inpatient disciplines including nursing, therapies, and rehab services. -Including navigator, workflow engine rule build Validate Inpatient AVS build for entire organization Facilitate design discussions with operations in order to identify reporting/documentation needs and how they can be addressed within electronic health recordWork with operational leadership in order to ensure regulatory requirements are met within clinical documentation system As sole Bugsy analyst, work with Infection Prevention department to install Infection Control application as part of add onProvide At The Elbow support to end users and walk through daily workflow and answer any questions and troubleshoot build issues Participate on call in high priority/urgent situations and work with application team members to find resolution. Show less