Andrei Gheorghe

Experience

• 

  British Council

  Nov 2019 - Mar 2020

  Teaching Assistant

  I was assigned to help the teachers at British Council with anything they needed and to take great care of the children enrolled in the English courses. Some teachers were British and didn't handle Romanian very well, therefore sometimes I had to help the children understand better the lessons, also help the parents communicate with the teachers. I was also assigned with identifying each parent who came to pick up their child.

• 

  TeePublic

  Oct 2021 - Jun 2023

  Customer Service Specialist

  I was in charge of communicating with customers of the American company Teepublic via email and live written chat in order to solve various problem and situations they encountered or to answer various questions, ranging from simple product questions to more serious payment problems or products sent/printed wrong.

• 

  Playtika

  Jun 2023 - Jan 2024

  Customer Service Specialist

  Managed customer inquiries and provided technical assistance with accuracy via email and Live Chat for the Bingo Blitz project.Handled purchasing issues such as missing purchases or disputes sent by players.Was always in contact with management and second-level support to keep up with every update in the game and beyond and escalate every sensitive situation.Provided troubleshooting and thorough guidance for players who had technical issues.

• 

  Generali

  Feb 2024 - now

  Back Office Accountant