Irfat Hussain

Experience

• 

  Ufone

  Jan 2004 - Jan 2008

  Customer Service Representative

  To provide excellent customer services while in contact with customers over the telephone in accordance to the defined SOPs.To achieve assigned quantitative targets effectively as per predefined parameters.To communicate effectively and efficiently, while handling customers online and display strong and effective call management techniques.To remain updated on all current policies, procedures, promotions, products, and value added services offered by the company by attending shift meetings and refresher sessions.To follow the company policies & procedures dutifully. Show less

• 

  Citi

  Jan 2008 - Jul 2013

  Business Development Manager

  Conduct Training Sessions. Signing Up New Business. Checking with Accuracy.• Monitoring Quality & Compliance of Service Standards.• Managing Targets with Good Approvals. Monitoring a Team of Thirty Members• Maintaining south MIS by Daily Basis. Managing Monthly Branch Balances To Continues services with corporate customers.• Managing Customers with Their query relate to balance and bank statements.• Managing deposits For Monthly Portfolio of Branch.• Managing Coordination with Treasury Department for Daily New Corporate accounts.• Reporting End Of the day to manager liabilities departments. Show less

• 

  Wells Fargo

  Apr 2014 - Mar 2020

  • Help customers to achieve their Financial goals and Credit needs• Analyze credit risk associated with Corporate Lending• Helping customers to determine their credit situation to make an informed decision• Helping customers to establish credit and advices them how to manage throughout• Manage customer bank accounts; open, close and oversee transactions• Process Loan Applications (Licensed)• Resolve issues with banking services and accounts• Refer clients to inhouse financial experts, as needed• Reach out to potential customers to generate new business• Present financial products and services to existing and prospective customers• Perform administrative duties (e.g. entering data into banking software)• Customer service focus with experience handling complex transactions across multiple systems• Engaging with customers through outreach via phone or email• Influence, educate, and connect customers to technology• Help customers succeed financially by offering introductions to additional team members as appropriate• Interact with integrity and professionalism with customers and team members• Work with others on a team to meet customer needs• Foster and develop strong customer relationships• Build strong relationships with internal partners and customers• Follow policies, procedures, and regulations• Identify potential fraud/risky accounts and take appropriate action to prevent loss• Provide notary service as a notary public. Show less

  • Personal Banker/ Business Advocate

    Apr 2014 - Mar 2020

  • Bank Teller

    Apr 2014 - Aug 2014
• 

  Regions Bank

  Mar 2020 - Jan 2022

  Financial Relationship Consultant
• 

  ADP

  Jan 2022 - now

  Senior Implementation Consultant