Alona Soare

Experience

• 

  MIL

  Feb 2012 - Aug 2016

  Accountant
• 

  4Service Company

  Aug 2016 - Feb 2018

  Activities: - managing a team of coordinators and validators; - start up of research projects ; - communication with customers by providing clear and concise information; - introducing data into applications for a clear vision of product and service performance for customer; Responsibilities; - seriousness and rigor in identifying customer dysfunctions - respect of customer requirements in field analysis Show less Activities: - managing a team of coordinators and validators; - start up of research projects ; - communication with customers by providing clear and concise information; - introducing data into applications for a clear vision of product and service performance for customer; Responsibilities: - seriousness and rigor in identifying customer dysfunctions - respect of customer requirements in field analysis Show less

  • Project Manager

    Oct 2017 - Feb 2018

  • Project Manager

    Aug 2016 - Oct 2017
• 

  BAT

  Feb 2018 - now

  To collect and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactionsTo analyse customer requests and determines where queries require specialist support or escalation to appropriate parties;To process administrative and transactional requests using online tools, systems and apps. These requests refer, but are not limited, to: o personal data changes validation where it is legally required o personal data changes performed on behalf of employees where there is no access to self-service o work data changes initiation for employees o document creation o document management according to company policyTo provide guidance to employees and managers in solving requests using the self-service functionalities of HR systems, including rerouting to appropriate sources of information;Responsible for keeping up to date with the system and procedure changes so that the information provided to employees is correct, and identifying HR procedures improvement opportunitiesTo fulfil all activities related to data management within the human resources area and personnel administration services according to standard operating proceduresTo provide support for the entire personnel administration process, monitors existing workflows within the hiring cycle of an employee (hire, contractual changes, contract suspension and termination), by fulfilling the allocated transactionsTo creates the necessary documentation corresponding to various phases within the hiring cycle of an employee (hire, contractual changes, contract suspension and termination) according to the operating procedures Show less To provide generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;To be responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;To collect and verify supporting documentations from employees and line managers in order to initiate / complete HR transactions;To analyse customer requests and determines where queries require specialist support or escalation to appropriate parties;To execute administrative and transactional processes across the scope of service provided, using online tools, systems and applications;To monitor own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers Show less

  • Human Resources Specialist

    Jan 2023 - now

  • Human Resources

    Feb 2018 - now
• 

  Freelance

  Oct 2024 - now

  Authorized Translator Ukrainian - Romanian - Ukrainian