Ankur Dua

Experience

• 

  Orange Business

  Jul 2005 - Dec 2007

  As a Program & Escalation Manager :• Worked as an interface between OBS & SITA.• Coordinating with senior magement of SITA from operational prespective.• Responsible for presenting the results to SITA's senior management and formulating Action Plan to ensure the performance is at par with their expectations.• Defining process that helps to achieve organisational results & thereby meeting out SLA's.• Acting as a Single Point of Escalation for SITA's senior management, in relation to issues with Service Delivery. Show less

  • Program and Escalation Manager

    Jan 2007 - Dec 2007

  • Solution Delivery Manager

    Jul 2005 - Jan 2007
• 

  AT&T

  Dec 2007 - now

  • As an owner of customer relationship, self is acting a voice of customer in at&t and vice versa.• Working on all the Post Sales Related Issues for the customer, which touches Service Delivery, Service Assurance, Billing & more.• Helping Sales to understand the customer needs/expectation better, based on the Post Sales Experience.• Acting as a Single Point of Contact for Escalations for the customer in at&t.• Coordinating with various teams internally, so as get the resolution to customer issues at the earliest. Show less

  • Director & Country Ambassador at AT&T

    Jul 2016 - now

  • Director

    Dec 2010 - now

  • Service Manager

    Dec 2007 - Jun 2011