Amy Piekkala-Fletcher

Experience

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  Staging Connections

  Jan 1999 - Jan 2003

  Set and Display Technician

  I worked on set design for themed events at the Hyatt Regency Coolum. A highlight of this period was working on the Commonwealth Heads of Government Meeting in 2002.

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  Ozaccom+

  Jan 2003 - Jan 2005

  Registration Coordinator

  I coordinated registrations for conferences.

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  MCI Group

  Jan 2005 - Jan 2007

  Registration Manager

  I coordinated delegate registrations, accommodation and travel for conferences of up to 6000 people, at Australia's largest Professional Conference Organiser (formerly Event Planners Australia).

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  Queensland University of Technology

  Jan 2007 - Jan 2010

  Event Manager

  I was originally employed as a Registration Coordinator at QUT, but was quickly promoted to Event Manager. I also worked as a Tutor at the university on a casual basis. My duties as an Event Manager included:* Successful delivery of more than 10 national and international conferences of 100 - 2000 delegates* Taking sole responsibility for every aspect of conference logistics* Obtaining sponsorship for conferences* Creating budgets and organising financial reconciliation* Designing conference websites and overseeing online registration setup* Being the primary source of contact for any client enquiries* Venue management* Liaising with speakers and booking their travel / accommodation* Conference program management* Organising accommodation blocks with hotels and adhering to conditions* Supervising the registration officer in their management of registration* Organising trade exhibition displays* Creating, proofing and printing print materials such as registration brochures* Attending industry functions to improve the profile of QUT* Organising catering for conferences* Liaising with Audio Visual technicians for each conference* Continuing to be primary source of support for staff in the use of events management software (Events Pro and Interactive)* Negotiation of price and service fees with clients, delegates, service provider and other industry stakeholdersMy duties as a Tutor were:* Being solely responsible for the development and delivery of weekly tutorials to first year university students* Being the first point of contact for students, problem solving and guiding them through the content of the unit* Attending tutor meetings to contribute to unit content and ideas* Marking assessment and providing feedback on student's work* Acting as a head tutor for the unit I worked on, mentoring newer tutors Meno dettagli

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  State Library of Queensland

  Jan 2010 - Jan 2011

  Visitor Services and Events Manager, The Edge

  At The Edge, I was the Visitor Services and Events Manager. I was also required to take on the role of the Communications Coordinator for a period of 6 months while the role was vacant, in addition to my regular duties. My duties as Visitor Services and Events Manager included:* Sole responsibility for 10 staff, who ran the day to day operations of The Edge (including rostering, issues maintenance, recruitment and training)* Implemented the venue booking system for the space* The primary source of contact for clients booking the venue* Provided events management advice on a consultancy basis* Supervised The Edge's coffee shop, including ordering stock, maintaining finances and managing staff* Liaised with clients, staff and contractors to ensure smooth set-up and running of events* Maintained customer service quality assurance through monitoring patron surveys and debriefing with clientsWhen I took on the Communications Coordinator role, I was responsible for:* Composition and delivery of The Edge's enewsletter once a fortnight, to an audience of over 2000 subscribers* Daily maintenance of The Edge's website using Wordpress (which has had more than 250,000 page views as at January 2011)* Daily liaison with media partners * Internal communications* Development and implementation of marketing strategies and communication plans* Event-specific marketing* Creation and implementation of digital marking campaigns using online promotion, viral media, RSS, podcasts, microsites and mobile campaigns* Writing, editing and publishing communications including speeches, media releases, advertisements, articles, design briefs, web content, content for the State Library's quarterly magazine and blogs* Stakeholder management with media, government, commercial and community organisations Meno dettagli

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  Seqwater

  Jan 2011 - now

  Senior Project Manager

  I have held a number of positions at Seqwater:October 2014 - Present: Project ManagerJanuary 2013 - October 2014: Senior Communications AdvisorSeptember 2011 - January 2013: Advisor - Community EducationI was originally employed at Seqwater to deliver site tours. When I was promoted to Senior Communications Advisor, I was required to manage the team of 4 staff who worked regionally to run site tours for school groups, as well as manage the community education program of public events. In 2014, I was given the opportunity to move into the operational side of the business, and apply my knowledge of project management to the delivery of infrastructure projects. My duties as Project Manager include:* Conception, implementation and close out of projects maintaining Seqwater's natural assets and capital infrastructure* Maintenance of operational and capital budgets (actuals and forecasts) via DAPTIV software* Creation of project documents (schedules, project implementation plans, risk registers, charters for project reference/control groups)* Project communications* Stakeholder engagement* Procurement of services, including review of tender submissions and contracting suppliers* Compliance with strict WH&S requirements* Delivery of reports on progress, expenditure and project health My duties as a Senior Communications Advisor included:* Managing the community education program* Project management of Seqwater’s presence at various large scale events, including EKKA and OzWater * Crisis communications as part of the Flood Operations Centre’s on call team * Managing a team of 4 direct reportsAs an Advisor - Community Education, I was required to take groups from schools, industry and international delegations out to Seqwater assets to learn about hydrology, catchment management, maintenance and operation of dams, water treatment and water supply. Meno dettagli

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  Australian Finnish Rest Home Association trading as Finncare

  Jan 2016 - now

  Construction Manager

  I have undertaken a number of roles at Finncare. I was originally elected to the Board of Directors in 2016, and have held the offices of both Vice President and President of the Board. I am currently consulting to the business as the Villa Project Manager, working on rejuvenating the retirement village. Finncare provides a number of services to the Australian Finnish community. These include a residential aged care facility, a retirement village and home care services.