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Scarlett McKenzie

Scarlett McKenzie

Followers of Scarlett McKenzie2000 followers
location of Scarlett McKenzieNewnham, England, United Kingdom

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  • Timeline

  • About me

    Regional Training Manager at Just Mortgages

  • Education

    • Westonbirt

      1978 - 1984

  • Experience

    • Lloyds Banking Group

      Jan 2007 - Dec 2012

      Divestment training for mortgage operations in a high profile business critical area. Design and delivery of telephony and back office processes and skills in a fast paced change environment Design and maintenance of core curriculum and change design material. Incorporating multimedia bespoke industry leading learning solutions, across a broad range of initiatives, brands and channels. Delivery of induction program incorporating sales skills to area managers, retail colleagues, risk managers, branch managers and call centre colleagues. Influencing key stakeholders and design and delivery of core curriculum, bespoke workshops, coaching and development of teams and staff working in a financially regulated environment.

      • Training Consultant Verde

        Oct 2012 - Dec 2012

      • Training Design Consultant

        Feb 2011 - Oct 2012

      • Sales Trainer - Retail Learning

        Jan 2007 - Feb 2011

    • Personal Touch Financial Services Ltd

      Oct 2013 - Dec 2014
      Member Development Trainer

      Supporting the delivery of a first class quality experience to all of our customers and supporting the achievement of exceptional business performance through delivery, design and embedding of specific induction, product, technical, service and sales training to all individuals connected to Personal Touch.Contributor to change management and enhancing company values and culture by design and delivery of bespoke internal training to the executive, senior management team and staff. Re-worked the Induction program for the Membership of Mortgage and Protection Advisers.Delivery of the MMR training program country wide.Input into design of new Fact find in line with MMR requirements. Delivery country wide. Show less

    • Persimmon Homes

      Dec 2014 - Nov 2015
      Regional Training Manager

    • Ecclesiastical Insurance Group

      Nov 2015 - Jul 2017
      Business Solutions Training Consultant

    • Just Mortgages

      Jul 2017 - Jul 2022
      Training Manager

    • The Mortgage Brain

      Jul 2022 - Aug 2023
      Training Manager

    • Just Mortgages

      Aug 2023 - now
      Regional Training Manager

  • Licenses & Certifications

    • Cert CII I and II

    • Cordon Bleu Diploma

      Tante Marie's Cooking School
      Sept 1983

    • CeMAP

      IFS