Manuel Mora MSC, PMP, SMPC, DASM, ITILv4, CSA, SAFe SM

Experience

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  Huawei

  Jan 2007 - Jan 2013

  Dimension through a procurement plan the scope of work required for the installation of the UA5000 equipment (Access Equipment – Fixed Networks). Generate the Purchase Orders (PO) for each co-operator, according to: Installation Indoor / Outdoor Equipment, Civil Work Construction (Foundation and Tank for energy and Grounding System of Equipment), Installation of Underground and Aerial Optical Fiber between equipments (distances about 2 kilometers), as well for the minor civil Works involved. Plan the beginning of installation activities; monitor through Civil and Power Engineers the installation procedures on field. Perform through Access Engineers the commissioning and Put On Service of all equipments installed. Make the material plan and dispatch for all sites, depending on the works to be done (Energy, Civil Works, Installation of Optical Fiber, Installation of Equipment). Exibir menos

  • Access Network Project Controller

    Jan 2011 - Jan 2013

  • UMTS Project Manager

    Jan 2011 - Jan 2011

  • Project Controller

    Jan 2010 - Mar 2011

  • Transmission Engineer

    Jan 2008 - Jan 2010

  • NOC Engineer

    Jan 2007 - Jan 2008
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  ZTE Corporation

  Jun 2013 - Nov 2013

  Project Coordinator

  In charge of deployment of UMTS Projects for Movistar, NodeB site-survey, installation and swap-out for other provider's equipments for the Andes Region.Fullfilling requirements from customer and internal expectations:- Planning all project milestones and adding new ones.- Making decisions according to project, ZTE, Movistar milestones, in the areas of: Budget, Local Purchase Materials, Scope of Work of Engineering and deployment (Installation, RF/Wireless Team), ATP and Swap of equipment, Logistics, Staff expertise and co-operation between all areas involved.- Handling all information for the creation of PO for subcontractors, payment terms, and approval process, involving internal teams. Exibir menos

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  I-New Unified Mobile Solutions

  Jan 2014 - Jan 2015

  Operational Engineer

  - Interface to customers and partners to understand needs and manage cases, regarding Billing, HLR/VLR Registration, STP/Signaling Gateway handling.- Deliver proactive and reactive support management, responding to support requests, typically via i-New’s trouble ticket tool.- Prioritize and schedule incoming faults and requests. Facilitate the resolution of incidents.- Ensure all work is carried out and documented in accordance with required standards, methods and procedures.- Work collaboratively with others within team and also extended team members.- Display sound judgment and makes effective, timely decisions Exibir menos

• 

  Sykes Enterprises, Inc.

  Jan 2014 - Nov 2014

  CISCO Switching TAC Engineer Tier I

  Ensure all Service Desk issues received by email and/or phone are resolved in a timely manner. Provide resolution if appropriate or escalate to the appropriate point of contact. Provide full support on Cisco Switches for families 2950, 2960, 3560, 3750, 3850, regarding Switching Topics.Ability to recognize priority of issues and escalate appropriately. Ensure all issues are properly solved. Provide problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible. Ensure information is captured to define issue, once resolved, ensure task is documented for future reference as well as metrics reporting (SLA vs. Severity). Exibir menos

• 

  Sykes Enterprises, Incorporated

  Jan 2015 - Mar 2021

  • Implement assigned projects based on SYKES’ implementation methodologies that may involve ramp of a new business line, expansion of an existing business line, and ramp-down as a business line.• Review the SOW with the objective of Providing feedback or recommendations on how to address gaps in the SOW and clarify points to make it easier for the operations team to interpret the conditions;• Design ramp plans that will ensure a successful implementation both from a client and SYKES perspective. Design stage includes understanding requirements of the client and working with the different functional groups to plan activities. It includes preparing the hiring plan and training plan• Conduct due diligence to gather important information needed to design implementation and to aid the team to meet performance metrics.• Get necessary resources involved on a project to ensure success in implementation.• Coordinate activities between the different functional groups to ensure deliverables are met.• Provide project status report to clients and Sykes executive.• Ensure that all support systems are in place before production such as SIS compliance, HR requirements, training processes, forecasting methods, invoicing, QA monitoring process and documentation of support processes.• Transition a stable operations team to another business unit based on methods and ways that will ensure positive client relations and no negative impact to performance. Exibir menos Ensure all Service Desk issues received by email and/or phone are resolved in a timely manner. Provide resolution if appropriate or escalate to the appropriate point of contact. Provide full support on Cisco Catalyst Switches for families 2K/3K/4K/6K, involving Keywords for corresponding technology.Ability to recognize priority of issues and escalate appropriately. Ensure all issues are properly solved. Provide problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible. Ensure information is captured to define issue, once resolved, ensure task is documented for future reference as well as metrics reporting (SLA vs. Severity). Exibir menos

  • Regional Implementation Projects Leader, LATAM Operations

    Mar 2017 - Mar 2021

  • Cisco Engineer - LAN Switching

    Jan 2015 - Jan 2017
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  SnapEDA

  Jan 2021 - Jan 2021

  Software Project Manager

  - Ensure projects assigned to the Software Team are executed in a timely manner.- Align team members and external contractors on projects/tasks prioritization.- Lead Sprint Planning by aligning backlog with Team and Sponsor (Product Owner), and ensuring Trello cards are fully documented, validated and prioritized.- Deliver daily/weekly project status updates.- Prepare Weekly SE Team meeting slides for internal revision of OKRs and Projects.- Ensure SE Team internal code review time under 24 hours.- Handle evaluation projects for new hires to the Software Team. Exibir menos

• 

  Thirdera

  Nov 2021 - now

  - Build strong relationships with the customer by setting the right expectations, providing regular updates and being assertive when things go wrong- Facilitate the sales to delivery process by ensuring the Services team can understand customer's needs,their business and how the proposal of value fits into those expectations.- Transform into an actionable plan all the deliverables, milestones, risks, assumptions, and success factors defined in the SOW.- Continually monitor and control the project scope, especially in some important milestones as: Kickoff, Workshops and UAT ensuring all changes are captured, evaluated, communicated, escalated (if applicable) and implemented (If applicable). Exibir menos

  • Manager Project Management Office

    Jan 2023 - now

  • Senior Engagement Manager

    Jan 2023 - Jan 2023

  • Engagement Manager

    Nov 2021 - Jan 2023