Ismail M.

Experience

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  Renault Group

  Jun 2008 - Sept 2008

  Sales
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  AkzoNobel

  Jun 2009 - Sept 2009

  Corporate Finance
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  Online commerce Maroc

  Mar 2010 - Aug 2010

  Online Sales manager
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  Volvo Cars

  Sept 2010 - Apr 2011

  Trainee Sales
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  PepsiCo

  Jun 2011 - Jan 2013

  Area Manager - Permanent
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  ESCAL Consulting

  Feb 2013 - Apr 2013

  Sales Trainee
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  APRIL International

  Apr 2014 - Oct 2015

  • IT Project Management Consultant

    Jun 2013 - Oct 2015

  • Consultant Internship

    Apr 2014 - Aug 2014
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  Gfi world

  Jan 2016 - Nov 2017

  Insurance IT Consultant

  Application Support analyst Responsibility:Playing the role of IT support analyst for the insurance industrySupporting clients to increase the system adoption after the implementationSupporting GFI sales by detecting upsell opportunities.Projects:Client: Allianz FranceScale: 1.2M / 24 MonthsEngagement: ABS system management, Legacy system data maintenanceRole: IT support analyst level 3Supporting Back-Office Agents with daily ERP management tasks.Increasing user adoption be running user’s trainings and demos.Maintaining legacy systems data by running cleaning batch (Duplications, Data completion)Supporting the field agents in enhancing the system functionalities. (Via requirements workshops)Handling IT tickets by providing workarounds and step by step tutorials.Analysing the system issues and gaps in order to propose system enhancement to the IT direction.Communicating release notes content and project Governance to key stakeholders. Show less

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  Accenture

  Nov 2017 - Apr 2018

  Business analyst & Technology integration (Cloud Service)

  Technology and Business implementation Accenture - Paris, FranceResponsibility:Assisting senior managers in building solid proof of concepts around Vlocity Verticals. (Insurance)Gathering, defining and prioritising the business requirements during initial phases of a project.Advising insurance clients on how to best use SF applications (Vlocity, Sales cloud, marketing cloud)Estimating the development effort required for each SF implementation.Client: Groupama, Allianz, Generali, AG2R Show less

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  Vlocity, a Salesforce Company

  Apr 2018 - Mar 2020

  Solutions Architect

  Implementation Business Analyst at Vlocity - London, UKCertified Vlocity Platform developerCertified Vlocity CPQ engineResponsibility:Defining business processes that help companies to achieve a revenue growth.Improving client systems by implementing Vlocity functionalities.Defining business requirements by running workshop sessions.Demonstrating Vlocity business value to the client by leading POCs and demos.Defining Vlocity design document to support the development of the desired functionality.Projects:Client: INWI MoroccoScale: 2M/ 10 MonthsEngagement: Launch of a new telco offer, Community Cloud, Service Cloud, Vlocity Agent Console, Vlocity CPQ and Order Management.Role: Implementation Business analyst:Defining the scope of work during the blueprint phaseDefining business requirements specific to the telco offerDelivering user stories mapped to the desired business processesConfiguring the product catalogue (Products, Structure, Pricing)Achieving UAT and QA testing Client: Three UK (H3G)Scale: 8M – 12M / 10 MonthsEngagement: Full digital transformation, Content management, Vlocity Agent Console, Vlocity CPQ&OMRole: Implementation Business analyst & Solution architect Gathering, defining and prioritising business requirements during the workshop sessions.Defining the MVP scope for specific telco business processes. (E.g. Apply Debit Credit Feature)Running the project on agile methodology. (Scrum)Delivering Vlocity Solution design document. (ERD Model, Process Flow, Enterprise architecture)Supporting the development team to understand Vlocity technical design.Configuring the product catalogue & object Model to support the launch for three offers.Achieving UAT and QA testing. Show less

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  Acumen Solutions

  Jan 2020 - Jul 2020

  Senior Consultant

  Ensure the development of business requirements and specifications.Facilitate business process analysis during workshop sessions with the client.Define ERD model with client’s IT stakeholders and product owners.Support solution architects and technical architects in designing the to be processes using Salesforce technologies.Build features using Salesforce technologies.Hands on experiences: (Apex, Process Builder, Workflows, Data integration, Migration, Sales process, Flow definition, Validations rules, change sets for deployments, Batch Jobs)Projects: Client: Tipi HomeScale: 70K / 2Months.Engagement: Sales cloud implementation, Third party system integration for automatic tenants' referral (Homeppl). Role: Senior Business analyst:Running workshops with the client’s product owner.Define the project scope in JIRA and communicate with developers (Epics&User stories).Estimating the efforts needed for each user story with the technical architect.Build an Apex class that automate records creation with predefined values.Client: World health Organization:Scale: 1.2M / 4 Months for initial blueprinting phaseEngagement: Sales Cloud implementation, Non-profit success pack implementation, Community CloudRole: Senior Business analyst:Running workshop and defining business requirements related to the WHO funding opportunity.Defining a gap analysis between the as-is and to0be process.Deliver 450 user stories structured by Features and Epics.Ran a dry run demo of Sales cloud sales process application to the funding opportunity scenario.Mapping each story to the Salesforce features. Show less

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  Sitetracker

  Sept 2020 - Apr 2021

  Solutions Architect
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  Izdiar.com

  Apr 2021 - now

  Chief Executive Officer
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  Kitefox Morocco

  Sept 2022 - now

  Director