Indever Karsija

Experience

• 

  Aricent

  Nov 2018 - Sept 2021

  Associate Network Engineer

  Worked as an Associate Network Engineer in VOIP domain for Cisco TAC. Evaluated under performing areas and developed solutions for various customer generated issues. Configured, managed and troubleshooted VOIP systems for Cisco IPT products such as Cisco Call Manager, Cisco Unity Connection and Voice Gateways ( SIP, H323, MGCP ). Acquired and maintained advance knowledge of networking protocols including SIP, H323, MGCP, SCCP.Products Worked On:Cisco Unified Communications Manager (CUCM)Cisco Unity Connection (CUC)Cisco Voice Gateways Cisco CUBE Show less

• 

  Infosys

  Sept 2021 - Oct 2022

  Associate Consultant

  Worked as an Associate Consultant ( Client Reckitt Benckiser ) and provided Microsoft Teams Meeting Room solutions including hardware, software and IT integration. Designed, build and configured Microsoft Teams Meeting Room for small, medium and large enterprise to meet business process and application requirement. Transformed conventional IPT into Cloud Telephony with help of MS Teams integration ( Direct Routing + Calling Plan ). Products Worked On:MS Teams Microsoft Teams Room for Windows, Android and Surface HubsPolycom Video EndpointsMicrosoft Azure and Intune Management Show less

• 

  Cisco

  Oct 2022 - now

  Working as a Technical Consulting Engineer as a part of HCS Solutions Support supporting Cisco's premium customers on all Cisco Hosted Collaboration Technology applications primarily on CUCM, CER, CUC, IM&Presence, Jabber, Finesse, Multi-Services (MS), UCCX, UCCE along with DI Customers. Providing comprehensive technical support to Cisco Partners, providing collaboration as a service hosted in their data centres using Cisco HCS platforms.Contributing in Early Field Testing of newer version of UC products testing functionality of new/old functions , working with the Development team, providing feedback and raising any new defects that are identified during testing.Working as a part of project utilising my coding skills (Python and Javascript), migrating the code and writing down conditions for the same. Show less Worked as a Technical Consulting Engineer supporting Cisco's large scale and premium customers such as Morgan Stanley, Apple, Yes Bank etc as a part of Cisco HTTS ( High Touch Technical Support ). Worked on small, medium and enterprise collaboration architecture and business call agents such as CUCM, CUCME and platforms such as ASR, ISR and CSR series of routers. As a part of Cisco HTTS, worked on UC Products Portfolio for Unified Communications ( UC Servers ), Gateways, Gatekeepers, Unified Border Element(CUBE), Jabber and other UC Platfiorms ( Cisco IM&Presence, Cisco Untiy Connection, Cisco Emergency Responder, Prime Collaboration Deploement ). Configured and maintained medium to large scale environment end to end with in depth knowledge of various enterprise call flows and integrations with various components of an Enterprise Collaboration Architecture. Products Worked On:Cisco JabberCisco Unified Communications Manager (CUCM)Cisco Unity Connections (CUC)Cisco IM&Presence ServerCisco CUBECisco Voice Gateways Recording ServersVMware EsxiCisco UCSCisco Emergency Responder (CER)Prime Collaboration Deploymen (PCD) Show less

  • Technical Consulting Engineer: HCS Solutions Support

    Oct 2023 - now

  • Technical Consulting Engineer: HTTS ( High Touch Technical Support )

    Oct 2022 - Oct 2023