Darpi Patel

Experience

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  Sumiran Women's Hospital

  Jan 2013 - Sept 2014

  Assistant Administration Manager

  Heading Admin department, was responsible for running the Hospital efficiently. Executed day today responsibility assigned by the Management. Acted as a bridge between Management and Staff for greater operational efficiency

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  WINGS IVF Women's Hospital

  Oct 2014 - Feb 2023

  Leading Operational Excellence domain at WINGS IVF group to initiate group level changes in excellence process. Improved multiple processes through various excellence trainings across all the hospitals of the group. Visited Ethiopia three times to conduct OPD camps which led to multi fold increase in patients from the country. Part of Planning & Implementation team over looking media buying and negotiations. Core team member of branding team with a pure focus on increasing digital presence for the group. Part of Strategic Analysis team to keep a check on patient receivables for all centres. Keenly learning the art of Business Management by focusing on management goals for all the group hospitals. Show less In-charge of Operations Management Entire OP & IP services. Coordinating with the Medical Services Team-Entire- Out Patient Service(Core team). Heading Front Desk team at all the floors for effective patient services. Taking daily Operational rounds and addressing all the Operational issues. In-charge for NABH assessment of the main hospital and successfully achieved full NABH certification under my supervision. Coordinator of Quality Core Committee, Facility Management, Safety committee & Sexual harassment committee. Core team member of OP finance department with strong focus on reducing patient dues. Handling African patients management in International Patients department. Show less

  • Group - Manager Operations and Branding

    Mar 2021 - Feb 2023

  • Assistant Manager Administrative

    Oct 2014 - Feb 2021
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  Avita Health 24x7

  Feb 2023 - Oct 2023

  Manager Operations & Branding

  Part of the core team for setting up the operational base at the Avita Health-24 X 7. Currently involved in all the domains of the business commencement- right from setting up of the processes, IT, Purchase, branding & hiring of the right manpower with a clear vision to be the game changer in the field of home-care in western part of the country.

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  NephroPlus

  Nov 2023 - now

  Cluster Manager Operations - Gujarat

  NephroPlus emerges as Asia's largest dialysis chain, weaving a tapestry of excellence across four countries with a network of 350+ centres.In the Western part of India, Gujarat covers 23+ centres. Navigating the helm as Cluster Manager of Operations - Gujarat, managing below aspects of the Operations : • Maintaining standardized operations and SOP implementation for cohesive service delivery.• Inspiring a motivating environment by streamlining operations and enhancing customer experiences.• Guiding and coaching centre managers towards operational excellence.• Driving continuous learning through targeted knowledge development initiatives.• Ensuring bottom-line profitability and revenue generation across the cluster.• Vigilantly upholding quality standards, clinical protocols, and administrative procedures.• Conducting strategic spot audits and reviewing expenditures for operational efficiency.• Collaborating with the business development team to explore new opportunities.• Nurturing a performance-driven culture with thoughtful appraisal plans and timely feedback.• Managing P&L and optimizing profitability across all centres.• Proactively addressing underperforming centres with strategic business plans.• Ensuring unwavering compliance with operational standards and company policies.• Facilitating knowledge-sharing and best practices within the team.• Initiating and executing impactful marketing activities at both centre and cluster levels Show less