Experience

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  Orient chef - miramar

  Jul 2020 - Dec 2021

  Assistant manager

  - Handled primary customer service, managed store in supervisor’s absence, created and adjusted schedules. - Fulfilled phone and online orders, delivered to customers, and prepared, packaged, and coordinated orders.

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  Athleta

  Jul 2022 - Mar 2025

  Operations team lead

  - Facilitated the receiving, organizing, and auditing of 5000+ units of merchandise and office supplies. - Analyzed planograms to set up merchandise displays, floor maintenance, and exhibition of product. - Educated customers on brand card benefits, new merchandise collections, and organizational promotions.- Cultivated relationships with clients through clear communication and personal suggestions.

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  Circle

  May 2024 - Aug 2024

  Content writer intern, global customer experience

  - Wrote and edited 50+ information cards for the Customer Care and Business team’s use.- Assisted in auditing and editing 20+ Help Center articles using Salesforce.- Revised and corrected translations into Spanish of 50+ Help Center articles.- Designed an internal newsletter and content plan for the Customer Care team, highlighting agents and industry news.

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  Bridge specialty group

  Jan 2025 - now

  Technical assistant