Experience

• 

  Spicejet limited

  Jan 2011 - Dec 2012

  Customer service representative

  Handling Airport operations to ensure timely departure of the flights, handling passengers during the time of emergency, delays or diversion of flights. Revenue generation through selling tickets at ticket counters. Ensure ontime check-in in order to have smooth departure of flights.

• 

  Club mahindra holidays and resorts india limited, pune

  Dec 2012 - Jan 2016

  Member relation executive

  Handling customer complaints, queries, escalations from all over Gujarat and solving them. Working on Holiday planning, revenue generation, problem solving, meeting new clients and business developments.

• 

  Regus - iwg plc. offices | coworking | meeting rooms.

  Jan 2016 - Mar 2020

  Leading the Team of Community Managers and Community Associates, Housekeeping and Admins of Gujarat and MP, Escalation Handling, Revenue Generation, Onboarding of New Clients, Stock Maintenance, Vendor Management, Revenue Generation, Ensuring no lapses in all Centers related to operations Promoted as Community Manager from Community Associate. Team Handling, Attending walk-in enquiries and tours for the centre, office show around, ensure Successful conversation into clients, onboarding of the clients to ensure smooth welcome and accurate knowledge of the product taken, Revenue generation by payment collection on time, Arrangements of Community Events every month. Handling front office operations, Act as a first point of contact for the clients, handling incoming calls queries of the virtual office clients, Ensure upkeepment of the centre and other centre related operations.

  • Deputy TL Community Manager

    Jan 2019 - Mar 2020

  • Community Manager

    May 2017 - Jan 2019

  • Community Associate

    Jan 2016 - Apr 2017
• 

  Incuspaze

  Jun 2020 - Sept 2020

  Center manager
• 

  Connekt coworking space

  Sept 2020 - Jan 2023

  Center manager

  Framing Policies, Norms and Processes for all team members, Team Management and Leadership, Looking for P & L of the Centre, Centre Operations, CRM, Handling Escalations, Queries, and Complaints of Clients and Ensure Solving them, Onboarding New Clients, Working as Executive of Founder's Office from Owner's side.

• 

  The address - your destination of growth

  May 2023 - Oct 2023

  Community manager
• 

  Vibrant coworking pvt ltd

  Feb 2024 - now

  New Client Acquisitions, Business Growth & Expansions and Corporate Tie-Ups

  • General Manager Client Acquisition & Operations

    Jun 2024 - now

  • Sales Operations Manager

    Feb 2024 - Jun 2024