Stacey Araya

Experience

• 

  Nassau Provisions

  Aug 2010 - Feb 2011

  Administrative Assistant

  My role involved with providing customer service support to our account holders who were purchasing wholesale kosher food products for their restaurants and/or supermarkets. As part of the clerical department of the warehouse I was an administrative assistant to the CEO of the company. This implied I would assist in reaching out to our account holders providing customer service support, assist in setting up appointments and phone conferences between our CEO and potential new accounts. I was also in charge of the account’s payables and accounts receivable portion. Which meant collecting payments for any outstanding accounts. I provided customer support to our account holders by taking their phone orders and reordering their items. I would also assist the company with taking the sales order that was called in by our field sales representatives. All sales order I would enter into our system and obtain a sales order which I would then dispatch out to our warehouse support staff for the order to be made and get delivered to our accounts location. Show less

• 

  Hasson & President Caterers

  Apr 2013 - Jan 2018

  Caterer Bartender/Server

  • Prepared and served a wide variety of alcoholic and non-alcoholic beverages to guests in a timely manner• Collaborated with event planners to create customized drink menus based on client preferences and event themes• Maintained inventory of bar supplies, restocking as needed to ensure smooth operations during events• Followed all safety and sanitation guidelines while handling food and beverages, maintaining a clean work area at all times• Assisted in setting up bars for banquets, including arranging glassware, garnishes, and other necessary items• Handled multiple drink orders simultaneously during peak banquet hours without compromising quality or efficiency• Ensured compliance with alcohol serving laws and regulations by verifying the age of guests before serving alcoholic beverages• Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment• Followed all safety protocols and guidelines when handling food items and operating equipment• Worked closely with the event planner or coordinator to ensure seamless execution of banquets from start to finish Show less

• 

  Viana Hotel & Spa

  Mar 2014 - Jun 2016

  Bartender & Server

  • Crafted and served a wide variety of cocktails, beers, and wines to hotel guests in a fast-paced environment• Maintained an extensive knowledge of drink recipes, ingredients, and presentation techniques to consistently deliver high-quality beverages• Provided exceptional customer service by engaging with guests, anticipating their needs, and ensuring positive experience• Collaborated with the kitchen staff to create specialty drinks that complemented the hotel's menu offerings• Adhered to all safety and sanitation guidelines while handling food items or preparing drinks• Managed cash transactions accurately using POS systems and maintained proper documentation for accounting purposes• Trained new bartenders on drink preparation methods, customer service standards, and bar policies• Developed relationships with regular customers by remembering their preferences and providing personalized recommendations• Collaborated with event planners to design customized beverage menus for private parties or corporate functions held at the hotel• Resolved guest complaints promptly and effectively by listening attentively and taking appropriate actions for resolution• Demonstrated strong problem-solving skills by resolving conflicts between guests or addressing challenging situations professionally• Provided recommendations on menu items based on customer preferences and dietary restrictions• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed• Adhered to all food safety regulations to ensure the health and well-being of customers• Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services Show less

• 

  Astoria Bank

  Aug 2014 - Aug 2015

  Bank Teller

  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments• Balanced cash drawer daily with zero discrepancies over XX months• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities• Promoted bank products and services to customers based on their financial needs and goals• Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers• Collaborated with team members to achieve branch sales targets through cross-selling initiatives• Handled confidential customer information securely in accordance with privacy guidelines• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times• Achieved a consistently high level of accuracy when processing large volumes of cash transactions• Demonstrated strong attention to detail when verifying signatures, identification documents, etc.• Developed strong relationships with regular customers through personalized service• Maintained a clean work area following established cleanliness standards• Adhered strictly to security protocols during cash handling procedures Show less

• 

  Supreme Judicial Services, Inc.

  Sept 2014 - Aug 2016

  Operational Specialist - Legal Services/Process Server Clerk

  • Managed and maintained electronic and physical filing systems, ensuring easy retrieval of documents• Performed data entry tasks with accuracy and efficiency, inputting records daily• Created spreadsheets using Microsoft Excel to track expenses, budgets, or other relevant data points• Managed office equipment, including printers, copiers, and fax machines, troubleshooting issues and coordinating repairs as needed• Distributed incoming mail promptly to appropriate recipients within the organization, ensuring efficient internal communication flow Show less

• 

  Kinetic Staffing, LLC

  Sept 2016 - Sept 2018

  Case Manager - Govenors Office of Storm Recovery - Hurricane Sandy

  • Conducted thorough assessments to identify client needs and develop individualized care plans• Advocated for clients' rights and ensured access to appropriate resources and support systems• Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes• Facilitated regular meetings with clients to review goals, address barriers, and track progress• Coordinated referrals to community agencies for additional support services as needed• Liaised between clients/families/communities/agencies/organizations involved in the case management process Show less

• 

  AST FINANCIAL LIMITED

  Nov 2020 - Nov 2022

  Customer Service Representative

  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution• Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner• Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information• Utilized CRM software to accurately document customer interactions and update account information Show less

• 

  Dave & Buster's Inc.

  Jun 2021 - Apr 2024

  Bartender & Server

  • Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner• Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality• Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware• Efficiently handled cash transactions, accurately processing payments and providing change to customers• Collaborated with kitchen staff to ensure accurate food order delivery for optimal guest satisfaction• Demonstrated strong communication skills by effectively listening to customer requests and addressing any concerns or issues promptly• Adhered to all safety regulations regarding the handling of alcoholic beverages, including checking IDs for legal drinking age verification• Assisted in training new bartenders on drink preparation techniques, menu knowledge, and customer service standards• Trained staff on proper bartending techniques, including mixology skills and responsible alcohol service practices• Implemented efficient workflow processes behind the bar to minimize wait times during peak hours Show less

• 

  Teachers Federal Credit Union

  Nov 2023 - now

  Contact Center Specialist

  • Handled a high volume of inbound customer calls, calls per day• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information• Utilized CRM software to accurately document customer interactions and update account information• Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate• Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively• Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers• Recognized by supervisors for consistently meeting or exceeding performance targets on a monthly basis• Participated in regular team meetings to discuss challenges, share best practices, and collaborate on solutions for improving overall performance• Processed various financial transactions including deposits, withdrawals, and loan payments with accuracy and efficiency• Assisted customers with account inquiries, providing information on balances, transaction history, and other banking services• Identified opportunities to cross-sell bank products such as credit cards, loans, and savings accounts to meet customer needs• Educated customers on online banking services and guided them through the setup process for mobile banking applications• Maintained knowledge of bank policies and procedures to provide accurate information to customers regarding account requirements and fees• Served as a resource person for colleagues seeking assistance with complex transactions or difficult situations• Served as a liaison between customers and other departments within the bank to resolve complex issues or provide additional support when needed• Assisted customers in resolving account-related issues such as overdrafts, incorrect charges, or disputed transactions Show less