Alessandro Mochi

Experience

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  Blizzard and Pyros

  Feb 2006 - Mar 2008

  Software Quality Assurance, Technical Support Level 1 / 2

  • Offered technical support and design assistance to accelerate development timelines for World of Warcraft. • Built the entire SQA department from the ground up for Xbox 360, PlayStation 4, and Nintendo Wii for Planet 51. • Confirmed that the games were polished and perfect before distribution to players.

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  Fnac

  May 2008 - Sept 2009

  Technical Sales Support Specialist

  - Delivered prompt, courteous, and professional assistance to clients as a customer service representative.- Maintained and updated market information on the Trading Platform to ensure accuracy and relevance.- Provided comprehensive and informative responses to clients' product-related inquiries.- Facilitated informed decision-making by supplying market information to sales teams and colleagues.

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  T-Systems

  Sept 2009 - Jan 2011

  Technical Support Specialist (Java)

  - Gained valuable experience in IT at Airbus, focusing on troubleshooting Java and SAP tools for aircraft systems.- Developed expertise in maintaining computer systems and networks, ensuring smooth operations by swiftly resolving glitches.- Played a key role in the rollout of new applications, enhancing overall efficiency.- Built a strong technical foundation that proves beneficial in the fast-paced environment of game development.

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  HECC Alliance B.V.

  Oct 2011 - Apr 2012

  Customer Care and Technical Support

  Provide technical support to end users for several projects, including:- Iomega: Tech specialist in NAS, backup units, multimedia and portable devices- FoxConn: Sony VAIO support for RMA's and Quality Control- MasterVolt: Tech specialist for solar panels and inverters- Discovery Channel: CSR regarding schedule and inside information- 3dConnexion: Tech specialist for 3d mouse hardware- Retrospect: Tech support for backup software

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  Amazon.co.uk

  Jul 2012 - Mar 2013

  Subject Matter Specialist (SSR and AWS)

  - Leveraged AWS and S3 expertise to facilitate seamless communication between technical teams and stakeholders.- Translated complex technical concepts into easily understandable terms for vendors and associates navigating the AWS landscape.- Thrived in high-pressure situations by prioritizing tasks and devising solutions that maintained project momentum.- Committed to continuous learning to enhance my ability to bridge the technical gap and support team collaboration effectively.

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  Freelance

  Dec 2013 - now

  Lead Designer and Project Specialist

  - Developed expertise in project and team management and publisher relations while overseeing studio operations.- Successfully built and led remote teams of over 50 diverse professionals, emphasizing collaboration to meet project goals.- Provided consulting services to indie developers, guiding them through project management, game design, and market strategies.- Assisted clients in optimizing their game mechanics, enhancing player engagement, and ensuring successful project delivery on time and within budget.- Fostered relationships with stakeholders and publishers to support distribution and marketing efforts for various game projects. Show less

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  Crytivo Games Inc.

  Apr 2015 - Oct 2015

  Game Designer

  • Garnered hands-on experience crafting a god-sim's core mechanics and systems. • Devised innovative methods for players to interact with a focus on a balanced, engaging, and fresh feeling. • Promoted flow state and risk/reward balance among users through fulfilling and addictive gameplay systems. • Integrated optimizations to the player interface in partnership with UX/UI teams.

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  Dapper Penguin Studios

  Dec 2015 - Feb 2024

  Founder and Lead Designer

  • Orchestrated creating and launching of award-winning PC titles with 500K+ premium players and over $3M in revenue. • Spearheaded the planning and execution of end-to-end projects, including task prioritization/delegation, workflow coordination/adjustment, and resource allocation. • Liaised with publishers and legal entities regarding distribution rights. • Interpreted the results of market research and player feedback to devise new and innovative mechanics. • Bridged communications between departments to align objectives, share knowledge, resolve arising challenges, and promote on-time/within-scope completion. • Focused on Design, conducted market research and player interaction to develop innovative game mechanics. Effectively communicate design concepts to cross-functional teams, using abstract language for artists and technical language for developers. Excelled at bridging departmental gaps to enhance communication and collaboration • Assembled, directed, and motivated high-performing teams by recruiting and retaining top talent. • Governed the allocation of available resources (material, equipment, human capital) to meet project demands. • Provided leadership, direction, and motivation to all team members, managing expectations and objectives. • Authored and updated meticulous documentation of issues encountered, root causes, preventive/corrective actions taken, and justifications thereof. Show less