Sandhya Nair

Experience

• 

  WNS

  Mar 2014 - Mar 2023

  • Managing daily quality operations as per frequency and sampling strategy• Actively implementing strategies and initiatives to enable QA team to achieve its goals and objectives with respect to OPEX• Communicating gaps and challenges to ensure the issues gets addressed• Lead, determine and manage the work for other QA representatives• Preparing process reports, error logs, Top error analysis reports on daily/monthly basis with stakeholders and management• Ensure that quality process adheres to Quality Standard document (QSD)• Track and report progress of initiatives outlined under transformation roadmap Show less • Performed routine and non -routine QA/QC testing inclusive of quality reviews, feedback on control process and procedures• Demonstrate hands-on approach to develop and execute test cases and when required• Creating Quality KYC profiles (checklist) ensuring accuracy and validity, ensuring risk factors • Analyze and identify root cause of anomalies track them to resolution• Conducting timely calibrations to ensure knowledge gap and difference of opinions existing in team • Coaching and mentoring junior to best practices Show less • Performed independent check, detailed data gathering, classify and analyze the gathered data for RDC (Regulatory Data Corp now Moody’s Analytics)• Monitored, researched, analyzed, screening data of new and existing account and mitigating true/ partial/false hits and escalating risks whenever required for Politically exposed individuals (PEP’s), High risk relevant entities, negative media and sanctions issues based on regulatory criteria and guidelines• Acted as subject matter expert on multiple processes for due diligence/CDD/EDD • Contributed ideas and participating in efforts to further improve and streamline the process• Worked on multiple process as a team leader with focus on high quality work• Have knowledge of working on screening tools like BVD (Bureau Van Dijk), Orbis, RDC, OFAC, FCPA Show less

  • Lead Associate - Quality

    Apr 2020 - Mar 2023

  • Sr Associate Quality

    Aug 2019 - Mar 2020

  • Sr Associate Operations

    Mar 2014 - Jul 2019