Ivan Gong

Experience

• 

  Chinese-American Planning Council

  Jul 2018 - Oct 2018

  Data Analyst

  Leveraged Tableau to create detailed, interactive dashboards that visualized sales trends, customer demographics, and operational efficiencies. These dashboards served as crucial tools for stakeholders, offering insights that informed strategic decisions and highlighted areas for growth and improvement.

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  NYC Department of Records and Information Services

  Jul 2020 - Oct 2020

  Information Technology Technician

  Utilized a variety of diagnostic tools and methodologies to quickly identify and resolve complex network issues, software bugs, and hardware malfunctions. Employed logical troubleshooting steps, such as isolation techniques and root cause analysis, to efficiently address and fix problems, minimizing impact on employee users.

• 

  Brown Eyez Co.

  Jun 2021 - Sept 2021

  Social Media Analyst

  Conducted detailed analyses of social media performance metrics, identifying trends, engagement patterns, and audience growth opportunities. Utilized HootSuite and SproutSocial's analytical tools to create regular reports that highlighted key insights and recommended actionable strategies for content optimization.

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  DahliaNY

  May 2022 - Aug 2022

  IT Support Technician

  Spearheaded the implement of ServiceNow for incident management, improving resolution speed, and worked alongside the security team to reduce malware attacks by 50% through in-depth security testing.

• 

  Rochester Institute of Technology Office of Student Services

  Aug 2023 - Oct 2024

  Front Desk Receptionist

  Manage the front desk by organizing paperwork for course registration, handling inventory management for equipment rentals, and processing payments through Fusion to ensure all operations run smoothly.

• 

  Kekst CNC

  Oct 2024 - now

  IT Support Specialist