Chioma Nwagwu, ACA

Experience

• 

  Sweet Sensation Confectionery

  Jan 2017 - Dec 2017

  Customer Service Officer

  Attended to customers’ orders and requests.Responsible for getting feedbacks on meals and making recommendations to management.Manages other employees in the kitchen

• 

  ETCOFM LIMITED

  Nov 2018 - Nov 2019

  Maintenance Coordinator

  Liaised with clients, obtained feedbacks on projects by assessing procedures and making recommendations for improvementManaged documentation such as, checklists quotations and invoices for all equipment on maintenanceEstablished and communicated the level of quality and safety expected in the performance of maintenancetasks.Supported maintenance technicians with administrative tasks ensuring quality control standards areconsistently metPlanned, organised and directed the day-to-day operations of the department. Show less

• 

  Titan Trust Bank

  Nov 2019 - now

  Handled complaints provide appropriate solutions and alternatives within the time limits and follow up to ensureresolutionImproved customer's banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.Provided customers with trusted advice that will enable them fully to appreciate the capabilities of electronic banking product range.Communicated effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail, and other Banking tools. Show less

  • Credit Risk Officer

    Sept 2022 - now

  • Customer Service/Experience Officer

    Jan 2021 - Nov 2022

  • Customer Service/Experience Intern

    Nov 2019 - Dec 2020