Adrien Rispal

Experience

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  Nintendo of Europe GmbH

  Jan 2009 - May 2011

  Localization Game Tester

  ▪ Proofread in-game text and manuals for the French version of games▪ Reported language issues and software bugs in a bug tracking system and performedregression testing▪ Checked compliance with internal policies and external guidelines (PEGI)▪ Collaborated with 7 other language teams to ensure cross-language consistency

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  CULTURETRANSLATE

  May 2011 - Dec 2013

  Translator

  ▪ Translated and proofread in-game texts, game manuals and editorial material for videogame projects▪ Translated and proofread technical software▪ Delegate to the Lead Translator: assisted the lead translator in managing a team of upto six translators, reported to the project manager, coordinated efforts with the leadQA tester and the other language teams, ensured quality of texts to be delivered,maintained glossaries, drafted editorial guidelines

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  Expedia Group

  Dec 2015 - Feb 2021

  Monitored customer service interactions for the vacation rental division with a focus onglobal alignment and operational excellence:▪ Performed root cause analysis (RCA) and identified opportunities to improvecustomer experience through process, technology, policy and people factors▪ Led global and regional calibrations with operations managers and vendor QA▪ Served as point of contact between operations managers and global support,identifying best practices and providing guidelines▪ Designed new audit forms for consistent coaching of 1500 agents worldwide▪ Collected monitoring feedback and collaborated with training, content management,business process teams to drive improvements for our customers and call centre teams▪ Created and presented reports for an audience up to senior directors Show less

  • Customer Experience Quality Analyst

    May 2020 - Feb 2021

  • Quality Analyst & Process Specialist

    Jul 2017 - May 2020

  • Customer Service Representative

    Dec 2015 - Jul 2017
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  Avature

  Mar 2021 - now

  • Customer Solutions Development Analyst, Account Management

    Jan 2023 - now

  • Account Manager

    Mar 2021 - Jan 2023