Teemu North

Experience

• 

  DNA Oyj

  Jun 2011 - Jan 2012

  Sales Representative

  B2C Phones sales:- Broadband / Broadband plans- TV / TV plans- Mobiles / Mobile plans- All-in-one plans- Mobile devices / modems

• 

  DNA Oyj

  Oct 2012 - Oct 2014

  Responsibilities included: problem solving for broadband connections (cable, ethernet, ADSL, xDSL, VDSL, VDSL2), cable and antenna TV and some additional services provided by the company. Customer service / Call Center team, aiding customers with all problems and questions related to the services and billing.- Ticketing- Invoices changes- Troubleshooting broadband and mobile issues

  • 2nd Level support

    Apr 2014 - Oct 2014

  • Service Advisor / 2nd Level support

    Oct 2012 - Mar 2014
• 

  Cpl Integrated Services

  Oct 2014 - Jun 2018

  • Responsible for the set-up, training and mentoring of New Starters along with being the first point of contact for all in relation to any processes, procedures or issues on the desk. Initially giving training to the new hires and then mentoring them to advance their technical abilities and offering support on how to handle calls and giving refresher training, feedback sessions and case assessment on the tickets they have created as part of maintaining quality.• Providing feedback to agents in relation to the use of processes and ticket quality• Reporting• Provide 2nd level support to 1st level TSA's Show less

  • Business Process Excellence Analyst

    Mar 2017 - Jun 2018

  • Service Desk Coach

    Oct 2015 - Feb 2017

  • Technical Support Analyst / Back-up Coach

    Oct 2014 - Oct 2015
• 

  Tesla

  Jul 2018 - now

  • Field Technical Support Manager

    Oct 2023 - now

  • Senior Advanced Vehicle Support

    Sept 2021 - Oct 2023

  • Advanced Vehicle Support

    Sept 2020 - Aug 2021

  • Customer Support Specialist

    Jul 2018 - Sept 2020