Ryan Malcolm

Experience

• 

  McDonald's Corporation

  Jan 2011 - Nov 2011

  Crew Member

  Good customer service skills are integral to the way we do things at McDonald's. A crew member is be expected to provide customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas. Food Preparation and cooking the wide variety of food we offer involves using a broad range of equipment and tools. You need to produce orders to a consistently high standard and understand that quality control is vital. Cleanliness and Hygiene requires thorough training in order to maintain our high standards. Before you start, you learn to use a variety of cleaning utensils and chemical cleaning products along with the correct protective equipment. Show less

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  Acquisitions

  Nov 2011 - Jun 2012

  Retail Sales

  •Welcomes customers by greeting them; offering them assistance.•Directs customers by escorting them to racks and counters; suggesting items.•Advises customers by providing information on products.•Helps customer make selections by building customer confidence; offering suggestions and opinions.•Documents sale by creating or updating customer profile records.•Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.•Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.•Contributes to team effort by accomplishing related results as needed. Show less

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  SAP

  Jul 2012 - now

  I look to drive operational delivery excellence across the Premium Brands portfolio in APJ. This encompasses many aspects of delivery such as compliance to delivery standards and best practice, driving alignment across the various cloud solutions and providing advice on course corrections where needed. In providing insight in the Preferred Success delivery standards do executives in the region, I look to identify ways on improving processes and driving campaigns to deliver more value to our customers. Show less Remote support for Top-Issues acting as an additional escalation level, enabling 24X7 root cause analysis for problem identification and action plan definition together with the different SAP support backbone teams part of Active Global Support.Provide initial assessment or setup service including Enterprise Support readiness check.Continuous Quality Check service delivery planning in collaboration with Enterprise Support customers, including scheduling and delivery coordination.Provide SAP Enterprise Support Report or Service and Support Report.Perform remote primary certification of the SAP Customer Center of Expertise.Assist customer in enabling the End-to-End Solution Operations standards.Provide assistance to customers during critical project and operational milestones in the application lifecycle.Actively drive the communication and follow up with the customer on the functional and technical level. Show less

  • Global Business Partner for Cloudified Services

    Jan 2025 - now

  • Global Delivery Excellence Lead – Preferred Success, APJ Region

    Feb 2022 - Jan 2025

  • Customer Success Delivery Excellence Lead APJ / Senior Customer Success Partner

    Jul 2021 - Feb 2022

  • Customer Success Manager

    Aug 2017 - Jul 2021

  • Enterprise Support Advisor

    Jul 2012 - Aug 2017