Aditya Rao

Experience

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  Infosys

  Jun 2012 - Jun 2013

  Content Management System Specialist (via Saatchi & Saatchi)

  ACCOMPLISHMENTS:I pioneered a project that involved accessing the Infosys web interface. Developed and implemented changes in the contents of the Infosys website in conjunction with the project teams, editors, developers, and designers. Reviewed the back-end in order to ensure that the proposed changes are securely stored in the database and displayed on the front end of the Infosys website.

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  Eir Ireland

  May 2015 - Aug 2017

  Technical Support Executive (via HCL)

  In this role, I received calls from multiple Eircom customers with service issues. I was assigned to assist them with any technical issues they might experience within a specified time-frame.ACCOMPLISHMENTS:•​ Reviewed and inspected queries related to broadband (DSL, e-fibre), television (e-Vision, Eir-Sport), and e-mail (Eircom.net).•​ Spearheaded troubleshooting procedures and delivered a resolution.•​ Consolidated all troubleshooting efforts and documented them in a data capture tool.•​ Verified the details and information provided by the customer (GDPR)•​ Ensured that the information provided by the customers is kept private and confidential. Show less

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  Accenture

  Aug 2017 - Jan 2019

  Metro Access and Dispatch Coordinator (Google)

  In this role, I was responsible for receiving tickets from various internal stakeholders. A ticket might have the following types of requests: Access to data centres, shipping, and dispatch (Google POP or Corp). I provided access, assisted with shipment, and assigned an appropriate resource after verifying dispatch requirements.ACCOMPLISHMENTS:• Aligned and mobilised resources for supporting different data centre tasks requested by internal stakeholders (Review the KPI's)• Analysed the nature of the task and assigned a resource that was capable of completing it (Maintain SLA)• Orchestrated as the primary interface point between internal stakeholders and external vendors globally (NASA, EMEA & APAC),• Outlined and reported the task resolutions in a data capture tool.• Enhanced the stimulation of tactile management and interface functions to ensure that concerns were addressed appropriately. Show less

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  Google

  Jan 2019 - Sept 2022

  In this role, I was in charge of aiding in the onboarding of new (data centres) sites globally. Specifying how shipping (both inbound and outbound) and remote hands functions, as well as the ability of Google employees and other engineers to visit sites, are all outlined. Along with other pertinent data, I construct the timelines for each function, which I later assist in integrating into a platform used actively by Google internal stakeholders as necessary.ACCOMPLISHMENTS:• Coordinated projects with new site providers to assist with onboarding and establishing Google's point of presence inside them. • Spearheaded projects with the colocation vendors to meet requirements for inbound and outbound shipping, hands carry in and out, remote hands support, and access specifications for both Google and third party engineers.• Orchestrated criteria to ensure that the escalation matrix is successfully exchanged and that the site vendors support and assistance is in line with Google's priority levels for site visits, shipping, and remote hands support.• Oversaw projects to ensure that the data confirmed by the colocation vendor was properly added to a platform that is utilised internally.• Arranged weekly meetings with stakeholders to ensure that all issues were brought up with the colocation vendors and vice versa.• Programmed initiatives with various Metro owners to determine the number of test sets (BER, OTDR, and optics) that are available at each site location and made certain that this information was appropriately added inside the testing tools section, which I co-designed. Show less In this role, I oversaw all testing projects (Dark-Fibre, BER, OTDR) globally, deployed all the required equipment and optics for testing projects globally (NASA, EMEA & APAC), maintained permanent access records for all field engineers working in Google data centres, and managed internal stakeholder escalations.ACCOMPLISHMENTS:• Engineered all dark-fibre testing projects worldwide (Tested over 100 projects)• Fielded the deployment of resources, equipment, and optics necessary for testing projects worldwide (Ensuring compliance with KPI's)• Supervised and expedited re-deployment of resources for fibre testing and other data centre related tasks (monitored and managed SLAs).• Generated and concluded extensive permanent access agreements for Google and third-party technicians (Maintaining CMAL)• Investigated all internal stakeholder escalations in relation to data centre access requests, shipments, and dispatches at all times (24/7)• Trained and coached teams and individuals onsite and remotely in Dublin, Manila, Singapore, and Hyderabad. Show less

  • Inventory Management Lead (via Astreya)

    Jan 2022 - Sept 2022

  • Metro Access and Dispatch Global Lead (via Astreya)

    Jan 2019 - Dec 2021
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  EXA Infrastructure

  Oct 2022 - now

  Network Technician

  In this position, I support all of the clients that use EXA's vast network as carriers by offering network-related support. ACCOMPLISHMENTS:• Support clients with testing and turn-up across several platforms (DWDM, OTN, SONET, and Ethernet technologies)• Advocate technical assistance for incidents reported by customers.• Provide incident management, trouble ticket handling and installations of networks, both local and remote as required.• Troubleshoot customer circuits and communicate with NOCs and EXA Engineers in other countries.• Facilitate clients with technical support via phone and email.• Maintain Operational Standards to align with customer service level agreements (SLAs): Ensure prompt customer response from the beginning of an issue to the end of its restoration.• Operational Vendor Management: Resolve backhaul network problems with third-party providers (DWDM, Dark Fibre, SONET, and SDH) and, if needed, employ all escalation channels within the providers organisations.• Follow up with outdoor utility companies as needed and remotely track the location of the outside plant. • Create and monitor inventory and write reports. Track and address network alarms in real time. Show less