Deep Enrich
Jobi Abraham George
348 followers
Toronto, Ontario, Canada
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About me
Technical Team Lead | ITIL-Certified | Driving IT Service Excellence | Expert in Incident & Problem Management | Passionate About Customer Success
Education
Dr. C. V. Raman University, Kota Bilaspur
-Bachelor Of Computer Applications- BCA Computer Science
Centennial College
2022 - 2023Advanced Diploma Computer Systems Technology - Networking
Experience
Alshaya Group
Feb 2015 - Jan 2022- Managed a team of 12, leading them to consistently meet and exceed performance targets.- Achieved a 95% resolution rate across 5000+ annual support tickets, significantly enhancing customer satisfaction.- Coordinated and resolved critical production incidents, leading to a 20% reduction in downtime.- Implemented robust security measures that protected corporate assets, ensuring compliance with industry standards.
Technical Lead
Feb 2018 - Jan 2022Senior Technical Support Engineer
Feb 2015 - Feb 2018
Licenses & Certifications
ITIL Foundation V3
AXELOS Global Best PracticeJun 2015- View certificate
AZ-104|Microsoft Azure Administrator
Koenig Solutions Pvt. Ltd.Jul 2021
- View certificate
React Native
ComITDec 2024 - View certificate
ServiceNow IT Leadership Professional Certificate
ServiceNowFeb 2024
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