Chris Tremblay

Experience

• 

  Wachovia Securities

  Jan 1999 - Jan 2002

  Communication Specialist

  responsible for on-time delivery of actionable reports.Interviewed Callers regarding workplace concerns.Wrote quality reports in a fast paced deadline environment.Assisted with training for new employees.Major AccomplishmentsSuccessfully managed over 300 clients while growing business and revenue.Exceeded annual sales objective for 2010 by 25%Formulated and accessed customer's short and long-term strategies and how they aligned with suite products offered by the company.Organized and developed cross-functional teams to analyze and resolve customer issues. Consistently met contracted client audit completionConsistently hosted and facilitated client visits for program reviews; Answered investment account questions from affluent clienteleDiscussed and sold various product offerings with clientele Researched and repaired problems with customer accountsDiscussed financial markets and educated clientsCollected and tracked sales dataTrained new ConsultantsMajor AccomplishmentsRanked in top 10% of phone sales each monthRecognized several times for customer service Show less

• 

  Global Compliance

  Dec 2001 - Apr 2012

  responsible for managing the quality of reports of our customer service group. Supervisor, Monitored and trained Communication Specialists.Managed a team of 8 people.Trained best practice writing and customer service techniques.Trained Communication Specials on GC service and products.Worked with Telecom to prevent telephony issues.Worked with IT to help establish and prevent program issue.Established standard operating procedures to streamline implementationsOrganized meetings and communicated progress to senior management Show less

  • Senior Account Manager

    Apr 2007 - Apr 2012

  • Quality Assurance Team Lead

    Dec 2001 - Apr 2007
• 

  Windstream Communications

  Apr 2013 - Oct 2015

  Account Manager

  Small Business solutions consultant for Voice & Data to ensure QoS for clientele. Provide clients with voice and data solutions to meet their business needs and ensure satisfaction of service. Perform account reviews to ensure the client is maximizing cost effectivenes and ROI.

• 

  AmerisourceBergen

  Oct 2015 - now

  BMS Oncology Reimbursement Counselor

  Main point of contact and reimbursement consultant for Medical Facilities for a variety of Oncology treatments.