Tracy Stoops

Experience

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  Wellington Regional Medical Center

  Jun 2000 - Aug 2003

  Collection Supervisor
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  Business Office Reorganization Services

  Aug 2003 - Aug 2005

  Business Consultant
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  Diagnostic Testing Group

  Aug 2005 - Aug 2006

  Administrator
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  The King's Academy

  Aug 2006 - Sept 2011

  Accounts Receivable Coordinator
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  Oxbridge Academy of the Palm Beaches

  Sept 2011 - Jun 2012

  Admissions and Financial Aid Coordinator
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  Zachary Confections, Inc.

  Jul 2012 - Dec 2019

  BRC Compliance Coordinator

  Ensures compliance to all regulatory standards. NSF Certified HACCP Manager, NSF Food Safety Program Certificate, PCQI course July 2016. Create & Implement policies and procedures to ensure such compliance. Coordinate efforts of Food Safety and HACCP Teams. Perform Food Safety Inspections. Implement and manage Internal Audit Program. Implement and manage Shelf Life Program, Implement process improvements and controls in Prerequisite Programs to meet GFSI and FSMA standards. Review processes against formulas and recipes for variances. Liason for Third Party Audits.Research, identify issues, and implement corrections to improve product weight variances. Review procedures, formulas, personnel, best practices, and equipment for possible affect on product weight variance and coating ratios. Show less

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  Florida Cancer Specialists & Research Institute

  Dec 2019 - now

  Revenue Cycle Quality Assurance Manager Accomplishments:  Developed Global Vendor Quality Auditing Process to standardize the process of identifying opportunities for improvement, calibrating, training, and aligning the Vendor’s internal audits with the company’s policies.  Created Vendor QA Summary Reports to track month over month metrics.  Established process for annual review, assessments, and attestations for all Revenue Cycle documents in PolicyTech and SAi360.  Organized accountable actions for Quality Assurance Coordinators to create measureable monthly and quarterly performance benchmarks to incentivize scores above 98%, or provide corrective actions for scores not meeting the benchmark and ensure quality improvement.  Developed a process for leaders to respond and take action on their top 3 improvement opportunities identified from their team’s monthly Quality Audits, and track improvement month over month to ensure growth.  Developed a quarterly process of reviewing current written Core Task work instructions against actual current workflow to identify and evaluate any discrepancies for potential process improvement.  Domestic Team: Responsible for 11 subject matter experts on the onshore Quality Assurance Team.  Oversight of the development of Revenue Cycle SOP’s and Work Instructions for each team. Responsible to ensure team communicates audit findings, benchmark metrics and trends, training needs, and process constraints or improvements to department leadership. Global Vendor Teams: 20 Quality Auditors on various offshore Global Vendor Teams  Develops and maintains working relationship with outside vendors.  Reviews quality audits and provides training for outside vendors to calibrate their systems to FCS audit parameters.  Provides source of truth document access for Global Vendor Team Management to ensure adherence to company policies.  Assesses training needs and designs appropriate modules. Show less

  • Revenue Cycle Quality Assurance Manager

    Mar 2022 - now

  • Business Office Manager

    Dec 2019 - Mar 2022