Manav Gautam

Experience

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  HARMAN India

  Mar 2011 - Jan 2017

  Technical Writer (Japanese Interpreter) & Coordinator

  Working in a team of technical writers as a Japanese expert. Coordinating with Japanese clients in understanding the project requirements.Communicating the queries to the client from the team and translating the same.Translating the content that is in Japanese and explaining it to the team members.Kaminario K2 – Was involved in project end to end.

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  American Express

  Aug 2018 - Aug 2019

  Team Lead (Japanese Language Analyst)

  Working with the department as a customer support role for the Japanese customer using Traveller Cheques.Providing end to end support for Japanese customers facing any trouble at the time of encashment via email and calls.Using Japanese while emailing peers at the Japan office.Was handling end to end project management for Travellers Cheque. Was managing a team of 4 people. Responsible for the deliverables to the leadership team.

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  Microsoft

  Dec 2019 - now

  Co-SP

  Supporting and Coordinating between Customers, Stakeholders, Delivery Leads BPMs for all delivery services.Help in surfacing the transition of Microsoft Services lines such as Relational and Transactional services. Escalation management, Report creation and curation and using tools like Power BI and Excel for Data sanity.Translation services (Jap-Eng & Eng-Jap)E2E – Project Scoping, Identifying and formulating trackers for process landing, Estimation and Labor logging, Achieving KPIS monthly hurdles deliver and driving meetings to the leadership team. Show less