Sherry Tung

Experience

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  Auckland University of Technology

  Feb 1999 - Dec 1999

  Data Analyst / Casual teaching position

  The relieving lecture role (12 hrs/wk) at AIT Akoranga campus was responsible for modules on DOS and MS Office ’97 to an advanced level of complexity. The Data Analyst position was responsible for maintaining alumni data in a FoxPro database. I also developed a VB6 programme to analyse and present the data obtained from survey questionnaires through OMR (Optical Mark Recognition) capture.

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  Medical Imaging Supplies

  Jun 1999 - Aug 1999

  Contract Analyst Programmer

  Medical Imaging Supplies was a privately owned company specialised in supplying and maintaining medical equipment national wide. Using MS Access, I developed a customised resource management application, which recorded equipment maintenance history, on site job requirements, parts utilisation and costing. Data was replicated between the regional databases and the national headquarters. It was a small scale full SDLC, from requirement gathering to deployment and user training.

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  Software Associates

  Jan 2000 - Aug 2002

  Analyst programmer

  Software Associates was a privately owned software vendor specialised in technology application for the Stevedoring and Marshalling industry. As the sole dedicated analyst, my responsibilities and achievements included:* Client liaison, change management, supporting programmers, requirements eliciting / analysis / documentation, high level solution design, user interface design, database structure design, UAT.* Developed a VB programme to assist the management of personnel shifts.

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  Auckland University of Technology

  Feb 2003 - Jul 2003

  Lecturer

  While I started studying the Graduate Diploma in IT, this was a full time contract for which I taught on the 3rd year of Bachelor of Business degree (the Strategic Data Management Architectures module), and on the Diploma in Information Technology (Database Management module, and Programming Fundamentals module).Business Analyst activities involved:* Breakdown of the complex technical concepts into manageable conceptual elements for absorption by people with non technical backgrounds.* Communication to ensure key concepts were understood. Show less

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  Watercare Services Limited

  Sept 2003 - Nov 2003

  Project Administrator

  Watercare was New Zealand's largest company in the water and wastewater industry. While I continued studying the Graduate Diploma in IT, this was a part time contract position with the Laboratory Services, approximately 16 hours a week. I automated the business process of generating statistical analysis from the operational tests. It was a small scale full SDLC from requirement gathering to user acceptance and deployment.

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  Sovereign

  Aug 2004 - May 2006

  Data Analyst / Program Administrator

  As the leading life insurer in New Zealand, Sovereign provided personal and business life insurance, health insurance, home loan, investment and superannuation products to more than 650,000 customers. Participated in an in-house green field IT programme, my responsibilities and achievements included:* Scripted in SQL Server to migrate policy records from legacy systems into the system in development.* Developed a centralised database application in MS Access to streamline the weekly programme report process. It was used by 3 project managers, 8 team leaders, and 50 team members.Business Analyst activities involved:* Clarified operational practice, data usage and data validation on legacy systems with the business experts.* Consulted and negotiated with the actuaries on product rationalisation.* Notified the designer with required functionalities in the new system. Show less

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  Medtech Global

  Jun 2006 - Nov 2006

  Business Analyst

  MEDTech was the largest Patient Management System (PMS) vendor in New Zealand, and the second largest in Australia. As the sole BA on this new product initiative aiming to expand the Australia market, my achievements included:* Obtained and captured user requirements in Use Case specifications.* Documented data configurations to merge 2 different industry standard formats. * Set development approach to ensure measurable and controlled deliveries with low coupling. * Designed user interfaces.* Built Class Diagrams for high level application design and ERD for the database design.* Compiled a list of UAT criteria. Show less

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  Stats NZ

  Nov 2006 - Mar 2010

  Senior Business Analyst

  Statistics NZ is a government department and New Zealand's national statistical office. The BA team was part of the in-house IT department, had about 17 business analysts including 6 senior BAs across 3 different cities in NZ. My responsibilities and achievements included:Leadership:* Provide direction on BA’s contribution to various development methodologies including RUP and Agile.* Direct BA focus and increase quality in BA output through better use of documentation and templates.* Promote BA profile and increase BA contribution in a strategic context. * Direct appropriate IT expertise to fulfil the business needs.Cross Functional Interaction:* Improve IT processes and quality of IT output.* Focus on delivering values to the business. * Change culture to ensure balanced focus on projects from both business and IT groups. Projects:* Led and campaigned for the evaluation and re-alignment of a 5-year, in-house green field project, that utilises CRM to manage participants of surveys run by the organisation. It aimed to combine silo survey practices into one centralised solution, in .Net, to enforce the standardised survey collection practice. * Elicited and documented requirements for enhancements on existing survey specific systems in other offices.* Sourced and documented requirements and user interface design for standardised solution on data transformation process. * Assisted business in preparing initiatives to the board of directors through determining the IT approach and effort in envisioned technical solution. Show less

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  Bank of New Zealand

  Mar 2010 - Jun 2011

  Senior Business Analyst

  Bank of New Zealand is owned by the National Australia Bank, and is the 4th largest bank in New Zealand. It has 180 branches around the country. As the Lead BA, my project delivered a centralised electronic customer document management system, including scanning physical paper, uploading electronic documents, searching and viewing stored images. The solution created a virtual team environment, allowing legally representable images to be used by bankers around the country for lending approval. By mid 2011, the solution was used by 1000+ users around the country, across the head office and branches. It utilised K2 (workflow), MicroSoft SharePoint (as the document management system), 470+ Multi Functional Devices, in-house built VB application, and off-shelf software. The team adopted Agile methodology, my responsibilities and achievements as the lead BA included:Leadership:* Facilitating and obtaining required sign-off from business experts * Assisting the Product Owner to identify and prioritise requirements in every sprint (2-weekly). * Running at least 1 sprint ahead of the developers to extract requirement details.* UI design, system process & ensuring necessary compliance, business process. * Supporting the development in each sprint.* Testing and accepting features developed in each sprint. * Conducting Show-and-Tell at end of sprint* Carrying out UAT at end of each release.* Training pilot users and the technology support teams* Supporting pilot users in using the solution.Projects:* Centralised electronic customer document management system,* Kaizen (Toyota Way: continuous improvement) lending documentation, by reducing required lending documentation by 50%. Show less

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  Vero Insurance New Zealand

  Jun 2011 - Jan 2012

  Senior Business Analyst

  Vero is a member of the Suncorp Group, Australia’s third largest insurance group and New Zealand’s second largest general insurer. I was one of the two BAs on the project focused on improving existing middleware to deploy real time connectivity between broker’s systems and the core system (AS400). I also played the scrum master role; readied the project team for sprinting; helped the product owner to maximise team productivity; worked with the project manager to resolve resource issues, and to remove any impediments that obstruct the team from fulfilling its sprint goal. Show less

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  Orion Health

  Jan 2012 - Mar 2020

  I took over a solution utilising our main products, with 2 dedicated development teams and 1 dedicated solutioning team. It was an enriching challenge to juggle product features and customer requests pursuing better outcomes.At the end of the 1st year in the role, I was given the opportunity to create a brand new product. By studying existing pain points in the industry, competing products in the targeted market, and strengths of our other products, I shaped this product with a concise vision, competitive edge, and values targeted throughout its maturity path. This was so that what it 'is' and 'is not' becomes clear, we have strong goals to drive its success, and to guide our day-to-day decision making. To ensure we could get regular and frequent end user feedback, I worked hard at establishing direct access to our targeted user in the market, working with our UX team and our service team. By the time NZ started the shutdown for Covid-19, we were ready to go with prototype-assisted interviews planned, hospital sites queued for direct user interviews and interaction comparison workshops. However, a company wide restructure took place where all new product development was put on hold, and I left the company, after surviving several previous restructures.Key achievements during my time in OH:* Built the first reporting product powered by a data warehouse. Few years later, utilised the modernised infrastructure to produce Meaningful Use measures for health service provider. * Delivery of necessary API enabling hospital clinicians to seamlessly utilise the strength of two major solutions on complete different technology stacks. * Regular releases of a key solution utilising a range of products to enable health service coordinators caring for patients in the community, from care planning, to routine assessments, ad-hoc tasks, including medication reviews and prescriptions, plus the ability to share information with hospitals for acute events and test results. Show less Orion Health is the only global, independently owned eHealth software company in NZ delivering interoperable, connected solutions for healthcare facilities, organisations and regions.My 1st project (as the sole BA in the team) delivered the company’s 1st product in the Business Intelligence area. This provided me with real life experience in Data Warehousing.In my 2nd project, I filled in and acted as the team lead, while being the BA, in a development team of 9. We integrated two critical products of complete different technology stacks into one, responding to green field market opportunity. This gave me the 1st hands-on opportunity in establishing an 'almost' self-managing team.Later on, I was in the unique position of being the sole floating BA resource for my Line of Business, working with 6 development teams at various points in time, reflecting business priority. I focused on turning the direction of the product development into clear, concise and traceable work pieces for our development teams to action. Show less

  • Product Owner

    Aug 2018 - Mar 2020

  • Senior Business Analyst

    Jan 2012 - Aug 2018
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  SPM Assets

  Oct 2020 - Jun 2022

  Product Owner

  SPM Assets is the industry-leading provider of specialised asset management services and software in Australia and New Zealand for owners and managers of building portfolios. In Apr-2022, Planon (the leading global provider of smart sustainable building management software) acquired a majority share in SPM Assets. Being the sole full time person in the Product space, it was my focus to consolidate diverse business expectations into one baseline supporting the company's vision, while working closely with the development team to deliver features regularly, assisting the CTO in building infrastructure towards being a SaaS provider, and tackling technical debts. With the acquisition came the challenge of expanding our own customer base, while establishing new market space for the new shareholders. Show less

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  Plexure

  Jul 2022 - now

  Product Manager