Mohammad Razibul Hasan

Experience

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  Berjaya Times Square Kuala Lumpur

  Jan 2006 - Jan 2007

  Banquet Waiter (Permanent Part time)

  * Set banquet rooms and halls as per instructions of the event manager.* Prepare rooms in terms of adjusting lights and setting appropriate temperature.* Ensure that all decorations have been set in accordance to the instructions.* Make sure that tables are set with linen, dishware and flatware.* Fill glasses with water before guests arrive and refill them during the course of the event.* Greet guests in a cordial manner as they arrive.* Offer welcome drinks and ask guests if they need any additional items.* Set banquet table with dishes.* Carry food trays to the tables.* Ensure that food is replenished in a quick manner.* Deliver beverages as per guests’ instructions.* Anticipate guests’ needs continually and fulfill them appropriately.* Clear dishes and flatware once the event has ended.* Clean premises along with stripping table cloths and napkins.* Take down decorations as instructed. Show less

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  Taj Hotels Resorts and Palaces

  Aug 2007 - Dec 2007

  Guest Service Agent (GSA)

  * Always greet guests in a friendly and professional manner according to Hotel Taj standards.* Engage each guest as a unique individual and listen attentively to their requests.* Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information. * Answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests. * Provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and packages are delivered in a timely manner.* Deal with irate guests and find ways to resolve issues to the guest's satisfaction.* Serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale.* Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.* Upon checkout, calculate the guest's final bill and collect payments.* Keep work area neat and tidy.* Uniform and personal appearances are kept clean and professional and are in accordance with Hotel Taj Grooming Policy. Show less

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  Mandarin Oriental Hotel Group

  Jan 2008 - Jan 2009

  Waiter (Bar)

  * Deliver excellent customer service, at all times.* Serve and present beverages, quickly and efficiently, meeting standards.* Keep up to date with current promotions and new products.* Make customers aware of offers on our great food and drink range.* Speak to customers to ensure that they are satisfied with their meals.* Maintain personal knowledge by completing in-house training and workbooks.* Always adhere to all company policies and procedures and licensing laws.* Be involved and contribute at team meetings* Computes bill and accepts payment. Show less

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  Akij Corporation Limited

  Jun 2009 - Jan 2010

  Zone - In - Charge (Sales & Marketing Officer)

  * Visit market regularly and Building outstanding relationships with store managers/owners by providing expert tobacco/consumer insights and advice through the development of individual business plans.* Implement sales and merchandising programs for retail accounts in the territory.* Participating in relationship marketing by conducting effective "1 to 1" Consumer Engagements through a thorough understanding of Consumer Marketing Brand Strategies.* Actively promoting the marketing mix through direct discussions with retailers using analytical proficiency and influencing skills to promote a beneficial business plan for our retailers.* Achieving assigned quantitative and qualitative sales goals and brand building measures.* Coordinate all marketing activities in the Zone, i.e. planning of marketing related events, studies and customer management; local trade shows and sampling events.* Follow up market and customer developments and provide market analysis. * Compile market reports for the region based on input from agents. * Monitor and Compile competitor’s activities and statistics.* Ensure sales staff are receptive to customers’ needs and provide service up to standard. * Ensure all local customer information and profiles are up to date and available at all times.* Ensure competitive pricing for all brands in the marketplace. * Sale distribution of new products and expand distribution on established brands. * Sale special promotional displays and install and/or service display racks. Show less

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  Banglalion Communications Ltd

  Jan 2010 - Oct 2012

  Senior Executive (Channel Sales)

  * Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. * Servicing of current account, to ensure proper execution of retail promotions.* Acquire new sales channels, developing new promotion plans and retail strategies to achieve and exceed sales targets.* Improve customer satisfaction through better coverage, service and monitoring.* Collect and Prepare reports through analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.* Forecast and track marketing and sales trends. Market Research, Branding and Trade Marketing.* Provide input to the Channel Marketing quarterly activities.* Measure the effectiveness of marketing, advertising, and communications programs and strategies.* Build a strong relationship & keep in touch with individual, corporate customers and Government bodies.* Convincing the customers and finalizing the deal professionally by identifying customer’s need.* Assist in the planning, execution and evaluation of corporate events and fundraising activities.* Assist in organizing corporate events/official visits through liaison with service providers, logistics and timeline planning etc.* Conduct product training and demonstrations.* Contributes to team effort by accomplishing related results as needed.* Build up a strong communication with all the concern departments, branches, channels and support them with the marketing materials. Show less

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  Bangladesh International Gateway Limited

  Oct 2012 - Jul 2013

  Assistant Manager, Carrier Relations

  * Supported CEO in performing Sales & Marketing analysis; various reports prepare and analysis.* Develop strong relationships with internal and external partners to drive the effectiveness of interactive campaigns and overcome emerging challenges.* Generate new ideas to make the marketing process more effective and efficient. * Participate in all Govt. tenders by applying business tactics with a winning attitude.* Attend all relevant internal meetings and develop sustainable relationships with key departments and leaders including IT, merchandising, finance, product management, legal and corporate development.* Attend and represent company at trade shows and city-wide conventions.* Execute all marketing activities as per the plan develop by the Departmental Head.* Liaise, coordinating and maintaining public relations with various Govt. Agencies, Trade Associations, other Multinational and local companies as well as with group officials. Show less

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  Dhaka Regency Premier Club

  Sept 2013 - Jan 2017

  Assistant Manager, Corporate Affairs

  * Responsible for Administrative and Customer Care activities of Program.* Affiliating with potential partners to ensure the maximum privilege for the Program Members and maintain strong relationship with active Privilege Partners. * Ensuring maximum brand visibility of Dhaka Regency Premier Club.* Developing, implementing and evaluating Premier Club’s strategies.* Playing role to develop Premier Club’s marketing and communication collateral.* Leveraging social networking and customer relationship management tools.* Preparing various types of reports Daily, Weekly & Monthly basis regularly and special assignments as per Management’s requirement. * Working as a team member for Annual Program Budget Analysis and Proposal submit to Management.* Playing role to develop various types of policy with concern of Team member. * Organize various types of events for all Members with help of concern department.* Supported Head of Sales & marketing in performing management functions such as staffing, training and expanding business plans.* Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.* Communicated with the support team and implemented the organization’s operational guidelines, standards and policies.* Designed and coordinated training programs for employees in order to enhance work efficiency – Conducted training sessions and workshops to improve the workforce and productivity of the Hotel.* Maintained cordial relations with other team members and assisted them in resolving their issues. Show less

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  Dhaka Regency Hotel & Resort

  Feb 2017 - Oct 2018

  Corporate Affairs Manager - Dhaka Regency Premier Club
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  Seagull Hotels Ltd. Cox's Bazar

  Oct 2018 - Apr 2020

  Head Of Sales Marketing
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  SUN PHARMA

  Jul 2020 - now

  Head of Marketing Services