Bianca Smith

Experience

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  FG Frameless Glass

  Sept 2012 - Mar 2013

  Admin assistant
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  PG Tops Travel and Tours

  Mar 2013 - Jun 2020

  Senior tour consultant

  Coordinating and making of itineraries, calculations in excel, check brochures of Tour Operators and Travel Agents.Organize and book allotments for group tours, including invoicing and writing of guide documents.Oversee payments, bookkeeping and finances with regards to bookings.Oversee in cooperation with Owner, the content, packages and bookings of direct selling and wholesale websites.Oversee vehicle maintenance and cleaning.Manage and coordinate Product development for Groups, FIT & Incentives.Assist with the coordinating of PG TOPS TRAVEL AND TOURS specific research, projects, rates, administration and content for booking system, texts for leaflets, brochures, website & internet, newsletter, press releases and other marketing activities.Handle and oversee staff with regards to the servicing and advising the tourists on their information request, booking of tours and excursions, handling of complaints.Invoice travel agents and tour operators, coordinating and liaising with guides.Manage day to day client relations; communication with clients, Tour Operators and Travel Agents.Assist with and coordinate the intermediating and liaising with tourism contacts and networks both in South Africa and internationally.Conduct all manner of transfers in company vehicles, including but not limited to airport transfers, conference transfers and wedding transfers (once PDP has been acquired).Act as driver/guide to clients as required (once PDP has been acquired). Show less

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  Hand Made by Fynbossie

  May 2018 - now

  Director

  This company was started in 2018 and grew so much in 2 years that I had to step out of tourism, to give my full attention to my company. We manufacture bespoke furniture.We pride ourselves on creating exceptional, one-of-a-kind furniture pieces that are meticulously crafted to suit your unique style and preferences. Our commitment to quality and attention to detail sets us apart in the industry.At our company, we prioritize the use of local materials and skilled artisans to create furniture that not only enhances the beauty of your space but also supports the local community. We believe in sustainable practices and strive to minimize our environmental impact by sourcing materials responsibly.Each piece of furniture we produce is individually handcrafted with precision and care. Our team of talented artisans combines traditional craftsmanship with modern design concepts to create furniture that is both timeless and functional. We pay close attention to every detail, from the selection of the finest materials to the finishing touches, to ensure that our furniture exceeds your expectations.We offer a wide range of furniture options to suit various needs and styles. Whether you're looking for a stunning dining table to gather around with your loved ones, a cozy sofa to relax on after a long day, or a beautifully crafted bed to create the perfect sanctuary in your bedroom, we have the expertise to bring your vision to life.In addition to our standard product line, we also specialize in custom furniture design. We understand that every space is unique, and we work closely with our clients to create bespoke furniture pieces that perfectly fit their specific requirements.When you choose our handmade local furniture, you're not just investing in a beautifully crafted piece, but also in the passion and dedication of our artisans. We take great pride in delivering furniture that will last for generations and become cherished heirlooms in your home. Show less

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  The Travel Advisor

  Feb 2023 - now

  Travel Specialist

  As a travel specialist, I am be responsible for designing and organizing exceptional travel experiences for clients seeking to explore the diverse cultures, landscapes, and attractions of Africa, Mauritius and Seychelles. My in-depth knowledge of African destinations, customer service skills, and strong attention to detail is instrumental in ensuring our clients have unforgettable journeys.Responsibilities:Develop a comprehensive understanding of African destinations, including their cultures, history, wildlife, and attractions.Itinerary Planning: Collaborate with clients to understand their travel preferences, interests, and budget, and create tailored itineraries that incorporate their desired activities, accommodations, and transportation options.Product Knowledge: Stay informed about the latest travel trends, accommodations, tours, and activities. Continuously update and expand my knowledge base.Client Communication: Communicate effectively with clients via email, phone, or in-person to provide personalized travel advice, answer inquiries, and address concerns promptly and professionally.Booking and Logistics: Coordinate all aspects of travel arrangements, including flights, accommodations, ground transportation, tours, and special requests. Ensure seamless logistics and confirmations for a smooth travel experience.Relationship Building: Establish and maintain strong relationships with local suppliers, including hotels, airlines, tour operators, and ground transportation providers.Risk Management: Stay informed about travel advisories, health and safety concerns, visa requirements, and any other factors that may impact travel plans. Provide guidance and assistance to clients regarding travel insurance and necessary precautions.Customer Service: Provide exceptional customer service throughout the entire travel process, from initial inquiry to post-trip follow-up. Handle any issues or concerns that may arise during travel. Show less