Milen Malchev

Experience

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  UniCredit Bulbank (former Hebros Bank Plc.)

  Nov 2001 - May 2005

  Customer Service Officer

  -Direct face to face work with clients-corporate and individuals;-Processing payment orders in local and foreign currency;-Debit and credit cards;-Responsible for holding the files of the clients requiring all necessary documentation from them;-Working with Moneygram and SWIFT;

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  Investbank AD

  Nov 2005 - Sept 2006

  Foreign currency operations specialist

  -Responsible for the foreign exchange transactions with customers at branch level with regards to providing them with a preferential exchange rate where necessary;-Processing foreign currency domestic and international transactions for customers via SWIFT, also responsible for documentary operations such as letters of credit, documentary collections, guarantees at branch level;-Consulting and making deals with clients for selling and buying stock shares at Bulgarian Stock Exchange, preparing all the documents for the deal and forwarding them to Head Office for further processing; Show less

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  Piraeus Bank Bulgaria AD

  Sept 2006 - Feb 2015

  Supervisor

  -Supervising the work of all colleagues at the bank branch front office;-Making sure a professional and high level customer service is provided by the Cashiers and Customer Service Officers at all time;-Preparing regular reports to the Bank management on regional and Head Office level regarding the activity of the branch;-Consulting directly customers, offering them the various retail bank products such as current and term deposit accounts, debit and credit cards, online banking, consumer and mortgage loans etc. Show less

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  DP Distribution

  Jun 2015 - Jun 2016

  Sales Associate

  -Deal with phone calls from current and potential customers;-Prepare quotes for customers;-Prepare invoices re confirmed customer orders and sending them to the clients via email;-Contact potential customers by phone and email and send them further information about the services the Company offers;-Maintain different kinds of electronic registers regarding the activity of the Company such as customer orders, customer details, invoices etc.;

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  Metro Bank (UK)

  Nov 2016 - now

  - Preparing files and instructions to valuers and checking valuations received;- Preparing loan documentation to ensure all regulatory and sanctioned conditions are adhered to;- Instructing solicitors to make sure that legal due diligence is completed, whilst fulfilling all conditions precedent to a facility drawing down;- Preparing documentation and files for drawdown, making sure all documentation, CRM and electronic folders are completed accurately and provided for sign off by a mandate holder in a timely manner;-Dealing with post completion matters such as the collateral input and security perfection of a drawn case;- Dealing with other post completion matters which may include collateral servicing requests, consents to leases, letters of non-crystallization, Section 106 Agreements etc.;- Ensuring all IT databases used (CRM, SharePoint, electronic files) are accurately maintained;- Assisting fellow colleagues and team leaders with any ad hoc projects as and when required;- Challenging and reviewing procedure guides ensuring that they are up to date, including drafting any amendments required; Show less - Processing and authorizing Faster, SWIFT, SEPA and CHAPS payments for customers;- Confidently supporting colleagues with their payment queries that might include reason for automatically returned payments, special requirements for international payments based on destination country and currency, features and differences between SWIFT and SEPA etc.- Setting up standing orders for customers sent via post;- Issuing cheques for customers upon internal requests where necessary;- Actively communicating with customers via phone and email regarding their payment requests and queries; Show less - Support Metro Bank customers so that they receive amazing customer service at all times;- Handle all specialist account queries;- Speaking to customers and colleagues over the phone, answering queries and solving problems;- Help customers by closing Business accounts, resolving internet banking issues, executing local and international transfers,changing personal details, foreign account tax compliance queries, mandates, charging and fees and helping customers resolve expressions of dissatisfaction; Show less

  • Lending Fulfilment Specialist

    Aug 2021 - now

  • Security and Collateral Specialist

    Jul 2020 - Aug 2021

  • Payment Specialist

    Jan 2019 - Jul 2020

  • Account Servicing Specialist

    Nov 2016 - Jan 2019