Luis Rendon

Experience

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  Radio Sistemas de Tamaulipas S.A. de C.V.

  Oct 2008 - Dec 2009

  Assistant Operations Manager

  • Dispatching calls to their respective department • Participated in the interviewing, hiring and training of new employees• Assisted in preparing work schedules, assigning duties and overseeing front desk employees• Ensured that the staff abides by the goals and objectives • Maintaining reception area presentable for customers

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  The University of Texas at San Antonio

  Oct 2010 - Nov 2013

  Blackboard Operations Lead

  • Delivered training sessions for faculty, staff, and students on the development and utilization of the University’s learning management system, Blackboard Learn 9.1, enhancing user proficiency and engagement.• Provided comprehensive customer service across multiple channels (phone, in-person, and online), ensuring seamless support for faculty, staff, and students.• Assisted faculty with content organization, grade management, and assessment setup, optimizing their use of the LMS to support effective course delivery.• Resolved support tickets efficiently in the University’s ticketing system, Microsoft SCSM, ensuring timely issue resolution and minimal disruption to users.• Coordinated with system administrators to address and resolve technical issues, maintaining smooth system operations.• Conducted interviews and facilitated training sessions for new lab assistants, fostering a skilled and cohesive support team.• Researched and analyzed online learning trends to identify opportunities for improvement within the department, aligning with best practices from peer institutions.• Performed a range of administrative and clerical duties as required, contributing to the department’s overall efficiency. Show less

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  Frost Bank

  Nov 2013 - Jul 2016

  Operations Analyst

  • Conducted thorough investigations of Visa disputes, ensuring adherence to policy and Regulation E guidelines, with all cases closed out on or before deadlines.• Applied comprehensive expertise in Regulation E, handling Electronic Funds Transfers efficiently and accurately.• Executed account adjustments following in-depth investigations, maintaining customer satisfaction and regulatory compliance.• Conducted detailed research on unauthorized and fraudulent transactions, providing swift and effective resolutions to customers.• Analyzed documents and records to identify problem sources and implement solutions, improving transaction integrity.• Supported departmental projects by assisting in the implementation of new systems, including Visa Resolve Online.• Mentored junior analysts, demonstrating leadership and providing guidance in the absence of a supervisor.• Delivered training to new department employees, fostering a knowledgeable and skilled team. Show less

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  Sirius Computer Solutions, Inc.

  Aug 2016 - Jun 2022

  • Conducted comprehensive audits of pre-sales cases in Salesforce, ensuring accurate customer information, service estimates, and LOE pricing prior to the creation of Statements of Work, reducing errors and improving project efficiency• Collaborated with Services Directors, Project Managers, and Engineers to facilitate the creation and setup of pre-sales cases, ensuring the accurate preparation of Statements of Work, improving workflow efficiency.• Performed detailed audits of projects, budgets, and resource assignments in Salesforce, verifying the accuracy of customer and financial data, which ensures compliance and smooth project execution.• Utilized Salesforce Dashboards to generate and analyze reports and conduct audits to maintain the integrity of new and ongoing service projects, ensuring they remain in good standing.• Participated in weekly meetings with Services Directors and Project Managers to provide updates on project statuses, identify potential risks, and implement solutions to keep projects on track. Show less • Prepared SalesForce CRM Resource Requests involving Pre-Sales, Statements of Work, and Work Authorization Agreement requests• Supported Regional Sales Teams, Accounting, Brand Specialists and Contracts teams • Created Statements of Works with the tier-approval structure for Accounting, Brand, Contracts, and Operations• Activation of projects, rules, and tasks in SalesForce• Updated the shell projects with billing rules and revenue recognition• Closed completed projects and invoiced payments and milestones to ensure revenue recognition in proper period(s)• Served on special project teams as a consulted resource for administrative operations support Show less • Facilitated comprehensive pre- and post-sales back-office activities to ensure seamless progression of sales opportunities from proposal generation to order fulfillment, optimizing operational efficiency.• Assisted in the development and generation of sales proposals, ensuring accurate and timely order fulfillment, while engaging relevant vendors to meet project requirements and timelines.• Collaborated with and provide guidance to the sales force on best practices for order fulfillment, streamlining processes and improving overall customer satisfaction.• Fostered strong relationships with vendors, finance teams, client executives, and sales brand specialists to enhance collaboration and drive successful sales outcomes.• Maintained detailed records of customer software renewal information and activities in Sirius’ CRM system. Show less

  • Project Analyst

    Jul 2021 - Jun 2022

  • Services Operations Advisor

    Apr 2018 - Jul 2021

  • Sales Advisor- VMware

    Aug 2016 - Apr 2018
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  CDW

  Jun 2022 - Dec 2024

  Associate Project Manager

  • Collaborated closely with project design engineers to review project documentation, ensuring the allocation of appropriate installation and resources, optimizing project timelines.• Conducted inventory checks for equipment delivered to job sites, ensuring alignment with project requirements.• Coordinated installation schedules with customers and internal teams, optimizing resource allocation based on equipment delivery timelines, leading to efficient project execution.• Secured project completion sign-offs from customers by ensuring project deliverables met expectations.• Verified system installation and programming deployments, maintaining quality control and compliance with the project Scope of Work.• Collaborated with clients, vendors, and subcontractors to establish clear communication channels, ensuring timely updates and resolving any issues that arose during project execution.• Managed project change requests, ensuring proper documentation and client approval while maintaining project scope control.• Conducted regular status meetings with project teams and stakeholders, providing transparent reporting on project progress, risks, and changes.• Managed project scope, timelines, and budgets, ensuring all deliverables were aligned with the project plan. Show less

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  Howard Technology Solutions

  Dec 2024 - now

  Project Manager