Sona Batra

Experience

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  Hora Tourism & Hospitality Consulting services

  Jun 2014 - Sept 2015

  Operations Executive

  Managed sales and provided customers with comprehensive travel plans for both international and domestic tours.End to end coordination for every travel itinerary booked with company.• Good at cracking tough clients for the company.• Operations included cost management, online hotel reservation system, worldwide VISA assistance etc.• Developed an information brochure with historical details of planned tourist destinations. The brochurehelped the company in better communication with customers. Was highly appreciated for it by the management. Show less

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  Barclays

  Oct 2015 - Jun 2017

  Business Process Advisor

  Manage and resolve the online banking error codes for customers on the website or the Barclays mobile banking and Barclays pingit app. Analysed customer reported information to identify problems and Initiate follow up on customer’s behalf for timely resolutions to the problem.« Tracking and managing account/money frauds for wealth clients and premier customers for the bank. Marketing applications like pingit and mobile banking to enhance digital banking user experience.« During low requirement hours, helping customers with general banking services e.g. fund transfers, debit card blocks or replacement etc.« Trained on and make use of banking tools such as the Fullserve, Gateway, Touchpaper and Membership table and CRM.Key Achievements« Excel in handling client complaints and deriving solution for client satisfaction. Received 100% call score during academic training. Show less

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  Michael Hill

  Nov 2017 - Jan 2018

  Professional Sales Representative

  • Deputising in the absence of department managers, and doing everything possible to drive the business forward• Setting up the store everyday organising the stock on regular basis in the fast paced environment

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  Mesh Marketing Pty Ltd

  Jan 2018 - Jul 2019

  Sales and Promotional Representative

  Rep For Dyson• Innovatively demonstrating companies latest products and technology in different stores, events and shows while generating high value sales.• Keeping track of stock for multiple stores in Melbourne and generating reports with professional presentation in excel.Key Achievements« Got recognition for achieving 160% of my sales target in Environmental control products for Dyson in all over Victoria and Tasmania.« Got recognition for selling more then 100 units in three days of Black Friday sale. Show less

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  Deloitte Australia in collaboration w/ La Trobe University

  Jun 2018 - Jul 2019

  Business Analyst

  Digital twin tool: Created a digital twin tool to support Australia’s Maritime Industry (HMAS). Worked on entire project lifecycle from requirement gathering, design and development in collaboration with Deloitte and Apple. Concern highlighted by the client was manual system of organising data for the maintenance of the ships. The digital twin technology not only reduced audit time but its predictive maintenance helped gather data before its possible breakdown.• Created Business model canvas and did SWOT analysis to provide the app with minimum financial outlay. Built wireframes and prototypes (USE CASES) using Draw.io and Marvel to create app specific UI.• Identified and documented project scope, project methodology and project timeline. Worked together in JAD workshops to gather and analyze business requirements.• Eliciting artifacts: Business requirement document, Functional requirement document, Process flow diagrams, Requirement Traceability matrix and shared for internal use via SharePoint.• Did cleansing of data using R studio for better data analysis as to efficiently solve the discrepancy of data management highlighted by the client,• Presented data visualization results produced using BI tools (Excel and Tableau) to get a better understanding and any potential impact on the business• Appointed by team as the spoc to liaise with the client for all project requirements. Show less

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  WhiteHat Jr

  Oct 2020 - Apr 2021

  Sales Manager

  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing customers.• Managed and brought new leads for business in project of Demo slot booking in first month of joining.• Appointed as a POC for team of 25 people for keeping track of Sales target, strategy planning, ensured product demo pitch and evaluate team performance to meet KPI’s.• Worked on K12/K10/K3 Product of Byju’s, closed sales and worked on implementation of new procedures with the managers. Show less

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  MarketsandMarkets™

  Apr 2021 - Feb 2022

  Senior Client Relationship Manager

  MarketsandMarkets™ provides quantified B2B research on 30,000 high growth emerging opportunities/threats, impacting 70% to 80% of worldwide companies revenues. Currently servicing 5000 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MNM for their pain-points around revenue decisions. Our 850 full-time analysts and SMEs at MNM tracking global high growth markets following the "Growth Engagement Model - GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors. MNM now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high-growth emerging segments. MNM is determined to benefit more companies every year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve. Our decision-making proprietary SaaS platform, KnowledgeStore links and visualizes 30,000 high-growth opportunities, both mainstream and niche. In my current role, I drive relationships with key accounts in the North American region.My Responsibilities:- Help my clients to identify new sources of incremental revenue.- Work with C-level executives/CXO'S to identify high-level business needs and lead the creation of detailed functional scope and other documentation, such as requirement traceability matrices, workflow diagrams, and use-cases.- Identify & analyze the core requirements of clients, thoroughly mapping the accounts with a relevant solution.- Build & enhance a relationship with the clients, channel partners, and strategic alliances (focusing on NORTH AMERICAN REGION) Show less

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  Denave

  Apr 2021 - Feb 2022

  Account Manager
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  Policybazaar.com

  Mar 2022 - now

  Senior Business Development Analyst