Francisco Javier Mendoza Sánchez

Experience

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  Rappi

  Jun 2018 - Apr 2023

  Delivery Driver

  - Collection of orders at the establishments designated by the application.- Quick and safe delivery of orders to customers at the address provided.- Use of maps and navigation applications to find delivery addresses efficiently and quickly.- Quality assurance of food and beverages to ensure customer satisfaction.- Interacting with customers to confirm order details or resolve delivery-related issues; handling customer complaints in a professional manner, facilitating the product return process, issuing refunds when necessary and ensuring customer satisfaction even in difficult situations.- Handling payments and receipts.- Maintaining communication with Rappi's support team in case of any problems or emergencies during delivery and resolving the situation in the best possible way.- Maintaining my equipment and means of transport (bicycle) in good condition in order to be able to make deliveries. Show less

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  Mercaei. Inteligencia de datos para Gobierno

  Jul 2019 - Jul 2019

  Data Entry Clerk (Summer job)

  - Interpretation of information and data entry in Excel from audios collected by third parties on an electronic tablet (interviews).🏆 Highlights:- By using the tools and formulas in Excel, I managed to make my data capture process more agile and dynamic by up to 50%. This allowed me to present the information collected in a more visual and orderly manner which, at the time, helped the company to develop strategies to meet the challenges of the Mexican market.

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  Respekto S.A. de C.V.

  Sept 2020 - Sept 2021

  Sales Assistant (e-commerce)

  - Sales and logistics management through the different e-commerce platforms, such as: Amazon, Mercado Libre and Walmart Seller; tracking of existing orders, shipping status updates, etc.- Administrative support to the commercial management (invoices, referrals, product registration, prices, customers, promotions, etc.). - Problem resolution related to product delivery; handling customer complaints in a professional manner, facilitating the product return process, issuing refunds when necessary and ensuring customer satisfaction even in difficult situations.- Monitoring of key sales-related performance metrics such as conversion rates, cart abandonment rates, purchase trends, etc.- Collecting, organizing and analyzing sales data, including information on revenue,units sold, market trends, product performance, customer segments, etc. - Preparation of reports, graphs and dashboards that summarize sales data in a clear and concise manner for easy understanding of sales performance and trends.- Identifying patterns and trends in sales data.- Market and competitive research.🏆 Highlights:- During my internship in 2021, I had the opportunity to participate in the implementation of a digital marketing strategy that included targeted advertising campaigns, keyword optimization and improvements in the description and visual presentation of products on e-commerce platforms. After implementing these initiatives, not only did sales increase, but there was also a positive impact on customer reviews and brand perception online. Show less

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  SIILKSA S.A.S.

  Sept 2021 - now

  Sales Analyst (e-commerce)

  - Monitoring of key sales-related performance metrics such as conversion rates, cart abandonment rates, and buying trends to identify opportunities for improvement and optimization. - Collecting, organizing and analyzing sales data, including information on revenue, units sold, market trends, product performance, customer segments, etc. - Preparation of reports, graphs and dashboards that summarize sales data in a clear and concise manner to easily understand performance and trends; improve inventory planning, resource allocation and strategic decision making.- Identification of patterns and trends in sales data that can provide information on growth opportunities, underserved market segments, changes in demand, among other relevant aspects. - Market and competition research. Show less

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  GRUPO INFRA MX

  Jun 2023 - Sept 2023

  SR Commercial Management Analyst

  - Development and management of data visualization tools (dashboards and graphs); obtaining, reading and analysis of Sell In, Sell Out, Sell Through (monthly reports).- Estimation and analysis of sales through Forecasting; identification of patterns and trends in sales data. - Administrative support to sales management. - Quantification of financial impacts due to market growth/loss; analysis of improvement opportunities.- Decision-making support to the Commercial Director based on the information analyzed; sales strategies, resource allocation and commercial objectives. Show less

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  PepsiCo

  May 2024 - now

  SC Fleet Assoc Supervisor

  My main role as SC Fleet Associate Supervisor is the optimization of processes related to inventory, spare parts management (spare parts for machinery, equipment, etc.), and the analysis of the supply chain at the international level (United States) for the Frito Lay (FLUS) and PepsiCo Beverages (PBNA) lines. I also make use of advanced data analysis tools, such as Power BI, Excel, SQL, and Python, among others, to generate reports and analyses to support decision-making. The following are some of my activities:- Inventory analysis: monitoring of spare parts inventory to ensure that adequate levels are maintained with no overstock or shortages.- Stock optimization: Using analysis tools to identify consumption patterns and predict spare parts demand.- Purchase order management: Analyze spare parts purchase order data, ensuring that they are placed at the right time and in the right quantity. - Spare parts catalog maintenance: Updating suppliers, manufacturers, prices, SKUs, etc. Show less