Deep Enrich
Carol Tierney
Group Air Coordinator
274 followers
Quincy, Massachusetts, United States
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About me
Customer Experience Manager
Education
Quincy College
1987 - 1989Associate's degree Tourism and Travel Services Management
Experience
Putnam Investments
Jan 2001 - Jun 2003Group Air Coordinator
BT Conferencing
Jun 2003 - Feb 2013Inbound Call Center ManagerOversaw growth and development of a team of 17 members coordinating high profile conference calls with top executives while maintaining high quality level of customer service and professionalism within the Premium Services Call Center. Clients included Morgan Stanley, General Electric, Raytheon, Google, Yahoo!, State Street.
BT
Nov 2013 - Dec 2022Customer Success Specialist
NWN Carousel
Nov 2023 - nowCustomer Experience ManagerNWN is a leading provider of unified communications, security, devices, contact center, visual collaboration and connectivity through our advanced technology solutions — all powered by the company's Experience Management Platform (EMP).
Licenses & Certifications
- View certificate
Communicating with Confidence
LinkedInDec 2020
- View certificate
Agile Foundations
LinkedInDec 2021 - View certificate
The Six Biases of Decision-Making
LinkedInApr 2021 - View certificate
Customer Service: Managing Customer Expectations
LinkedInDec 2021 - View certificate
Strategic Thinking
LinkedInMar 2021 - View certificate
Customer Success Management Fundamentals
LinkedInDec 2020 - View certificate
Being an Effective Team Member
LinkedInDec 2020 - View certificate
Creating a Positive Customer Experience
LinkedInDec 2021 - View certificate
Business Fundamentals for Customer Success Managers
LinkedInFeb 2021 - View certificate
Building Business Relationships
LinkedInDec 2021
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