Ahmed Mostafa, PMP®, MBA Candidate

Experience

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  Shira Group

  Jul 2012 - Jan 2020

  Technical Support Engineer
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  Agrimatco LTD

  Jan 2020 - Oct 2020

  Technical Support Engineer (irrigation unit)
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  Orascom Services

  Oct 2020 - Sept 2023

  Technical Support - After Sales Manager Smart Irrigation Department Rain Bird agency

  • Handling calls from customer and sales teammates to assist with technical issues related to central control and commercial & residential controllers with visit report.• Remote troubleshooting assistance with potential escalation to on-site support if needed.• Pre-Construction Meetings for new commercial projects.• System commissioning, installation checklist review for project handover to end users with Test report.• New user product training.• Personal Training for operators in order to know how to repair and troubleshoot Rain Bird products and systems.• Help Sales & Marketing teams with new product.• Demo/field test units, including installation assistance, customer experience observations, and development of troubleshooting guides.• Provide on-site troubleshooting of irrigation system components, primarily irrigation controllers, 2-wire systems, flow sensors, central controls, and communication devices.• Review competitive specs with contractors and help having the awareness with engineering alternatives.• Provide field experiences feedback to sales and marketing teams about products and technical issues. Show less

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  Sanum Aljazeeraa Company

  Oct 2023 - now

  Head of Technical Support Department

  Leading technical support operations for Rain Bird products, I manage the implementation, troubleshooting, and optimization of advanced irrigation systems across the region. My role involves guiding a team in delivering end-to-end technical assistance for clients, handling complex installations, and resolving on-site issues to ensure efficient irrigation network performance.Key Responsibilities:Overseeing technical support for Rain Bird products, including IQ4 software and LX-IVM controllersManaging system upgrades and providing training for clients on product use and maintenanceCollaborating with sales and design teams to align technical support with client needsConducting site assessments and recommending solutions for improved irrigation efficiencyBuilding strong client relationships and providing expert consultations Show less