Ahmed Mostafa, PMP®, MBA Candidate

Ahmed Mostafa, PMP®, MBA Candidate

Technical Support Engineer

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  • Timeline

  • About me

    Head of Technical Support Department

  • Education

    • International Islamic University of Minnesota

      2024 - 2026
      Master of Business Administration - MBA Business Administration and Management, General
    • Ain Shams University

      2008 - 2012
      Bachelor of Agricultural Engineering Agricultural Engineering very good
    • Università degli Studi di Palermo

      2011 - 2011
      Scolarship Italy Agriculture, General

      Training course by scholarship for two months

  • Experience

    • Shira Group

      Jul 2012 - Jan 2020
      Technical Support Engineer
    • Agrimatco LTD

      Jan 2020 - Oct 2020
      Technical Support Engineer (irrigation unit)
    • Orascom Services

      Oct 2020 - Sept 2023
      Technical Support - After Sales Manager Smart Irrigation Department Rain Bird agency

      • Handling calls from customer and sales teammates to assist with technical issues related to central control and commercial & residential controllers with visit report.• Remote troubleshooting assistance with potential escalation to on-site support if needed.• Pre-Construction Meetings for new commercial projects.• System commissioning, installation checklist review for project handover to end users with Test report.• New user product training.• Personal Training for operators in order to know how to repair and troubleshoot Rain Bird products and systems.• Help Sales & Marketing teams with new product.• Demo/field test units, including installation assistance, customer experience observations, and development of troubleshooting guides.• Provide on-site troubleshooting of irrigation system components, primarily irrigation controllers, 2-wire systems, flow sensors, central controls, and communication devices.• Review competitive specs with contractors and help having the awareness with engineering alternatives.• Provide field experiences feedback to sales and marketing teams about products and technical issues. Show less

    • Sanum Aljazeeraa Company

      Oct 2023 - now
      Head of Technical Support Department

      Leading technical support operations for Rain Bird products, I manage the implementation, troubleshooting, and optimization of advanced irrigation systems across the region. My role involves guiding a team in delivering end-to-end technical assistance for clients, handling complex installations, and resolving on-site issues to ensure efficient irrigation network performance.Key Responsibilities:Overseeing technical support for Rain Bird products, including IQ4 software and LX-IVM controllersManaging system upgrades and providing training for clients on product use and maintenanceCollaborating with sales and design teams to align technical support with client needsConducting site assessments and recommending solutions for improved irrigation efficiencyBuilding strong client relationships and providing expert consultations Show less

  • Licenses & Certifications

    • Online Training. Knowledge center

      Rain Bird Corporation
      Jan 2021
    • Customer Service: Problem-Solving and Troubleshooting” by Noah Fleming

      National Association of State Boards of Accountancy (NASBA)
      Jun 2023
    • Rain Bird Factory Trained

      Rain Bird Corporation
      Jan 2022
    • Hunter product expert installer

      Hunter Industries
      Jan 2018
    • Project Management Professional (PMP)

      Project Management Institute
      Nov 2024
    • HUNTER Product Specialist Program

      Hunter Industries
    • PMP® Certification Training Course

      PM-Tricks
      Mar 2024