John T.H. Dobson

Experience

• 

  Hotel New York

  Jan 1997 - Aug 1997

  Commis Serveur

  This was my first position in international customer service, working in a convention centre, catering for up to 1000 guests.

• 

  University of Goettingen

  Oct 2000 - Apr 2003

  Student research assistant

  Chair Early Modern History Prof. R. Habermas My responsibilities mainly included:- Creation and content management of the institute’s website, as well as network administration· Research and translation work· Transcription of historical documents

• 

  Wall Street English

  Jun 2005 - Sept 2012

  As a Service Manager I was fundamentally responsible for managing the English school in Frankfurt, comprising 17 staff members and approx. 600 customers. The focus areas here were direct line management of the service staff, and ensuring the smooth operation of the centre. Training was a core element, especially training staff members on customer care, teaching methods, blended learning, presentations, telephone skills and sales skills. Key achievements:- Highest shop sales of all 27 centres in Germany in 2008.- Ranking 4th on Highest Gross Sales in Q3, 2009 in Region Africa, Middle East and Europe- Successful implementation of certified intensive courses according to the requirements of the Agentur für Arbeit - Best staff retention of all 27 centres in Germany in 2010.- Repeatedly achieving internal sales objectives from 2007-2012 Show less

  • Service Manager

    Oct 2007 - Sept 2012

  • Senior Consultant

    Jan 2007 - Sept 2007

  • Language Consultant

    Jun 2005 - Dec 2006
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  TAS Toolbox Nord / kaliterra

  Oct 2012 - Dec 2014

  Personalberater

  - actively conduct recruiting projects from first customer call to debriefing after placement

• 

  Lifestream Creations GmbH

  Feb 2015 - Jul 2015

  Junior Project Manager

  - lead software projects for development of apps for iOS, Android and Windows Phone- establish and maintain excellent relationship with clients- ensure milestones are reached- work closely with developers- test apps and provide precise feedback in change requests- provide customer access to test application versions - represent client internally to ensure expectations are met- troubleshoot- create blog, newsletter and social media articles

• 

  Neusta aerospace GmbH - a team neusta company

  Sept 2015 - now

  Team Lead Agile Squad

  - Working as agile consultant, agile team focal point, trainer, Scrum Master and project manager mostly with AIRBUS- leading application development and implementations for shop floor with Agile Methodology.- leading 2 day Product Owner workshops to prepare participants for PSPO I certification- leading Agile Leadership workshops