Marta Martinho

Experience

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  Banco Cetelem, BNP Paribas Personal Finance

  Jan 2010 - Jan 2016

  Commercial Assistant

  Ensuring excellent service standards and maintain high customer and partners satisfaction. My tasks included: ✔ Managing incoming calls and emails from partners and clients, in order to meet team SLAs and targets✔ Handling complaints, both presented by email and phone call, by providing the appropriate solutions and alternatives and respective follow up to ensure resolution✔ Keeping records of customer and partner interactions, manage customer accounts and file documents✔Assisting with refunds and exchanges Show less

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  Covet Group

  Oct 2016 - Nov 2017

  Digital Marketing Specialist

  ✔ Social Media Management - Plan, schedule and development of daily posts on Instagram, Pinterest, Facebook, Twitter, and Linkedin✔ Planning and implementation of SEO content - Development of optimized website content which included product descriptions and blog posts✔ Analytics - Reporting on website traffic, main contributors, and lead conversions✔ Email Marketing - Newsletters creation on Mailchimp✔ Online Advertising - Facebook Ads

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  Há Tudo

  Nov 2017 - Feb 2018

  Digital Marketing Executive

  Planning, developing, implementing and managing the overall digital marketing strategy, which included:✔ Google AdWords Campaign Management - Creating, optimizing and reporting on ad groups for Search, Display, and Youtube✔ On-Page SEO Optimization - Optimizing titles, descriptions, and URLs✔ Reporting on website traffic, main contributors and lead conversions ✔ Newsletters - Planning and creating both written and graphic content✔ Digital Marketing Strategy Development - Researching products, services and current strategies to identify new opportunities. Show less

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  Webpals Group

  Mar 2018 - Sept 2020

  Freelancer Online Casino / Betting Content Writer

  Research and writing of SEO content in Portuguese:✔ News Articles - on the latest casino and betting industry news and events✔ Category Pages dedicated to:Casino games: Slots, Poker, Blackjack, Roulette, etc.Bonus TypesDeposit and Withdrawal Methods available in PortugalSoftware Providers: NetEnt, Betsoft, Microgaming, etc.✔ Online Casinos Reviews✔ Slot Games Reviews✔ Casino Game Guides - rules, tips and how to play✔ Link Building Articles Show less

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  Jolera Inc.

  Jun 2018 - now

  Digital Marketing Associate

  Working with the Marketing department team on planning, implementing and managing Jolera’s digital presence and overall communication (internal and external), which included:✔ Website Management - working on Wordpress to implement and update content for the Portuguese version✔ Social Media Management - creating social media posts and images, for Twitter and Linkedin✔ Marketing Collateral Design - designing and updating marketing material for product and services, both for Jolera and partners alike, which included advertising documents, sales support and web materials, presentations, and banners ✔ Online Advertising - developing digital banners and copy for national (Canada) campaigns✔ Email Communication - working with the sales team to develop email communication and strategies to approach leads and prospects✔ Content Translation - ensuring all marketing material and website content are translated and available in Portuguese Show less