Nadia Ucci

Experience

• 

  IBM United Kingdom Ltd

  Aug 1997 - Jul 2000

  Provided pre-sales and program support for all Business PartnersPromoted events and education Encouraged companies to join the Business Partner programConducted welcome calls to all new Business Partners Responded to customer needs by escalating areas of dissatisfaction and outstanding problemsAchieved very good customer service skills and consistently met challenging targets

  • Partnerworld Contact Services Representative

    Jan 1999 - Jul 2000

  • Customer Satisfaction Representative

    Aug 1997 - Dec 1998
• 

  IBM

  Apr 2001 - Mar 2014

  Managed the IBM Software incentive programs for various countries/regions First point of contact for Business Partners and IBM sales representatives for the IBM sales incentive programsTraining/education of new team members for all regions in EMEAWorked closely with operations teams responsible for different parts of the program processesIn depth knowledge of Global Partner PortalProgram enablementReview of opportunities for program eligibilityReview of sales documents for claim eligibilityManaged program exceptions Show less

  • Sales Incentive Manager

    Jan 2004 - Mar 2014

  • Subject Matter Expert

    Apr 2001 - Dec 2003
• 

  Cigna

  Nov 2014 - now

  • IPMI Customer Care Team Manager

    Jan 2017 - now

  • IPMI Customer Care Team Senior

    Mar 2016 - Dec 2016

  • IPMI Customer Care Representative

    Nov 2014 - Mar 2016