Matthew Harrow

Experience

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  AT&T

  Oct 2008 - Jul 2011

  Retail Sales Consultant

  -Develop and attain customer experience and sales objectives for store. -Sell all products and services offered by the Company. -Meet all sales objectives. -Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. -Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. -Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. -Handle service inquiries from customers. -Provide efficient, courteous customer service and assist in all aspects of product offerings and services. -Ensure an extraordinary customer experience. Show less

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  ScaleMatrix

  Jul 2011 - Dec 2013

  Network Operations Center Engineer

  -Support network systems (software/hardware) and datacenter operations.-Serve as a technical liaison to internal and external customers.-Assist in the provisioning of environmental, networking, security and computer systems specifically relating to ScaleMatrix cloud and colocation customer needs.-Respond to customer support inquiries in a timely fashion with an emphasis on being informative and helpful.-Communicate and work with team members to coordinate efforts to support customers.-Monitor and report any issues with critical environmental, networking, security and server systems.-Communicate with other departments to facilitate change management policies and procedures. Show less

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  Cisco Meraki

  Dec 2013 - now

  Meraki TSA for Los Angeles Select Field CSE for NYC Metropolis Commercial Select South Territory Operation Western Territory Operation

  • Technical Solutions Architect

    May 2021 - now

  • Consulting Systems Engineer

    Dec 2019 - May 2021

  • Mid-Market Systems Engineer

    Nov 2018 - Dec 2019

  • Inside Systems Engineer

    May 2016 - Nov 2018

  • Network Support Engineer

    Dec 2013 - May 2016