Deep Enrich
Patrick lilema
365 followersTimeline
About me
Transforming challenges into Opportunities | International Management
Education
Alma mater studiorum - università di bologna
2016 - 2018Master's degree international management and entrepreneurship 108/110Business Administration
University of bologna
2012 - 2015Bachelor's degree business and economicsBusiness and Economics
Experience
Hotel de france
May 2016 - Sept 2019• Coordinated the day to day activities of a team of 7 people ensuring service delivery to our guests was done in an effective way.• I developed and implemented a strategy formulation for the management of the front office general operations which reduced the time our guests spent during check in/out. • Overseeing guest satisfaction and delivering service recovery when required which increased customer retention rate compared to the previous years. Supporting the Front Office Manager in the management of reception general operations and strategy formulation. Monitoring all guests’ bills and cashiering transactions of the Hotel.
Reception Manager
Sept 2016 - Sept 2019Receptionist
May 2016 - Sept 2016
Tutored
Apr 2019 - nowDigital ambassador
Ambient hotel panoramic
May 2022 - Aug 2022Reception managerKalavi pneumatics limited
Sept 2022 - nowChair of the board of directors
Alleanza assicurazioni
Mar 2024 - nowConsulente assicurativo
Licenses & Certifications
- View certificate
Jodi glickman on pitching yourself
LinkedinNov 2018
- View certificate
Improving your focus
LinkedinNov 2018 - View certificate
Giving your elevator pitch
LinkedinNov 2018 - View certificate
Overcoming your fear of public speaking
LinkedinNov 2018 - View certificate
Excel: lookup functions in depth
LinkedinDec 2021 - View certificate
Critical thinking
LinkedinNov 2018 - View certificate
Design thinking: venture design
LinkedinSept 2021 - View certificate
Job searching, interviewing, and negotiating salary
LinkedinJan 2020 - View certificate
Creating a communications strategy
LinkedinOct 2021 - View certificate
Consulting foundations: client management and relationships
LinkedinNov 2018
Volunteer Experience
Driver
Issued by Unione Italiana dei Ciechi ed Ipovedenti Provincia di Rimini Onlus on Feb 2014Associated with Patrick Lilema
Languages
- itItalian
- enEnglish
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