Experience

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  Mcdonald's

  Mar 2016 - May 2017

  Crew trainer

  • Trained and mentored new employees, ensuring they understood and adhered to McDonald's high standards of service and quality • Ensured food safety by implementing and monitoring adherence to health and safety regulations • Prepared meals in accordance with McDonald's precise recipes and presentation guidelines • Maintained cleanliness and hygiene in all areas of the restaurant, including kitchen, dining area, and restrooms • Oversaw general restaurant operations, including inventory management and customer service • Assisted in conflict resolution and customer complaints, ensuring customer satisfaction and repeat business • Collaborated with the management team to improve local processes and enhance the overall customer experience • Conducted regular safety drills and training sessions to ensure crew readiness in case of emergencies. Show less

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  Buffalo riverworks, llc

  Jun 2017 - Nov 2017

  Host

  • Worked as a front of house member at Buffalo Riverworks, thriving in a high-volume, high-pressure environment. • Prioritized customer satisfaction, ensuring a positive experience during every visit. • Adapted to varying daily duties, including bussing, hosting, working as a concessions cashier, and running food. • Assisted in troubleshooting and resolving issues with Micros POS systems.

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  Artvoice

  Feb 2018 - Aug 2019

  Director of it

  • Served as Director of IT at Artvoice, managing all aspects of technology and equipment required for a successful media organization.• Oversaw the purchasing, deployment, tracking, maintenance, and retirement of all equipment and technology. • Managed POS systems, digital media equipment including cameras and audio equipment, and computer equipment (Mac, PC, Linux CLI & GUI). • Handled software and hardware, server/networking/switching equipment, and IP-based surveillance systems. • Administered IP-phone systems, building access systems, and FireLite fire alarm systems. • Redesigned the Artvoice logo and website, enhancing the brand's digital presence. Show less

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  The niagara reporter

  Feb 2018 - Aug 2018

  Director of it

  Subsidiary of Artvoice Reporter, Inc.

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  Ups

  Oct 2018 - Jan 2019

  Package handler

  • Served as a Package Handler at UPS, demonstrating excellent work ethic and commitment. • Loaded trucks overnight, ensuring timely completion of tasks in a high-volume setting. • Proven ability to perform under pressure during peak seasons. • Ensured the safe and efficient loading of trucks to prevent damage to packages. • Utilized UPS’s advanced tracking system for accurate package placement and delivery. • Maintained a clean and organized work environment to enhance productivity. • Collaborated effectively with team members to meet and exceed performance targets. Show less

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  Jk3

  Feb 2019 - now

  Founder

  My personal brand, JK3, encompasses a diverse range of software and services that I offer to the public. These include digital signage software, web-based tools and solutions for the hospitality industry, website analytics and session replay software, service uptime monitoring software, and website development and hosting services.

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  Charter communications

  Sept 2019 - Jan 2022

  • Troubleshooting and repairing high-availability networking and video equipment for large scale properties and hospitality sites. • Providing managed Wi-Fi support to Spectrum Community Solutions customers. • Ensuring the smooth operation of Wi-Fi networks across different sites, including maintenance and updates. • Collaborating with other technical specialists to resolve complex network issues. • Monitoring network performance and making necessary adjustments to ensure optimal speed and efficiency. • Conducting regular system checks to prevent potential issues and maintain network health. • Offering technical support to customers, addressing their concerns and providing solutions promptly. • Keeping up-to-date with the latest networking technologies and applying this knowledge to improve our services. • Assisting in the installation and configuration of Wi-Fi networks at new sites. Show less • Troubleshoot and repair networking equipment for a diverse range of clients including providers, vendors, national and government bodies. • Specialize in handling large-scale hospitality sites, ensuring seamless network operations. • Expertise in using Meraki, Cisco, and Brocade networking equipment for troubleshooting and repair tasks. • Provide comprehensive support and solutions as a Complex Coaxial Support Technician. • Maintain and enhance customer relationships through high-quality technical support. • Collaborate with cross-functional teams to address and resolve complex network issues. • Implement preventive measures to reduce potential network disruptions. • Continually update technical knowledge and skills to stay abreast with the latest industry trends and advancements. Show less • Troubleshot and repaired various equipment, resolving technical issues for business customers, ensuring seamless operations. • Specialized in resolving internet, TV, and phone system problems, enhancing customer satisfaction and loyalty. • Educated customers about Spectrum Business services, products, and policies, promoting transparency and trust. • Worked as a key point of contact for business customers, providing timely and effective technical support. • Utilized strong technical knowledge to diagnose problems, implement solutions, and prevent recurrence. • Collaborated with cross-functional teams to improve product performance and customer service experience. • Managed customer expectations effectively, providing clear communication and follow-ups. • Stayed updated with the latest technology trends and products to provide accurate and up-to-date support to customers. • Regularly participated in training and development programs to enhance technical skills and customer service abilities. Show less

  • Managed Wifi Technical Specialist

    Dec 2020 - Jan 2022

  • CCST Specialist

    Jan 2020 - Dec 2020

  • Technical Support Specialist

    Sept 2019 - Jan 2020
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  Delaware north

  Jan 2022 - now

  • Oversee all technology related projects at a state-of-the-art venue just outside of New York City.• Assisted MetLife Stadium with a retail POS upgrade in time for the 2023 NFL Jets & Giantsseason.• Provided on-site support during the 2023 NFL Jets & Giants home opener games at MetLife Stadium.• Created a webpage for each concession’s location for product order requests, maintenancerequests, and food SOP information delivery.• Designed a new CMS for managing and updating menu board content. This change will allow fordifferent designs during hockey games and concerts theming specifically to the event.• Oversaw the POS upgrade from Clover Sport to Oracle MICROS throughout the arena with a tightdeadline & a new payment processor. This resulted in the successful deployment of the Oracle Main Concourse at UBS Arena. Show less • Manage and maintain over 1,000 Windows & Android point-of-sale, each with its’ own separate POI device. Other devices include printers, cash drawers, menu boards, & Admin PCs.• Ensure PCI compliance is adhered to throughout all properties. This includes providing the necessary information to management for PCI adherence.• Created software for managing & updating multiple menu boards across multiple properties.• Created & implemented a stand-to-commissary communication system using QR codes tostreamline product ordering communication during peak times.• Created an interactive map for employees to navigate arena. The map also shows item offeringinformation for each stand.• Provided on-site support during NFL Buffalo Bills, NHL Buffalo Sabres, and NLL Buffalo Bandits games.• Traveled to Arizona to deploy & test point-of-sale for 3 minor-league parks for 2023 MLB SpringTraining. Properties include Scottsdale Stadium, American Family Fields, & Camelback Ranch.• Traveled to Progressive Field to deploy & test all outdoor point-of-sale for the 2022 MLB Guardiansseason.• Traveled to Lambeau Field to assist with hardware upgrade of over 700 POS. Tasks includedsoftware installation, configuration & testing of new point-of-sale. Show less

  • IT Manager

    Jun 2023 - now

  • IT Specialist

    Jan 2022 - Jun 2023
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  Signa llc

  Nov 2022 - now

  Founder

  Simplified Digital Signage Solution

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  Hospitality solutions hub

  Jun 2023 - now

  Founder

  Empowering Hospitality, Simplifying Solutions